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The Works Adolygiadau | Adolygiadau Gwasanaeth Cwsmeriaid ar gyfer {{merchantUrl}} | Feefo

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 months ago

Excellent

0

JT

Jack Tait

Dilyswyd gan Feefo

GBR

10 months ago

What Jack Tait said about The Works:

good

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 months ago

Works

Every time I placed a order every thing said in stock but then received email saying it was out of stock..my first order I received someone else's order and had to send it back... after a lot of msgs...

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that we could not fulfil all of your order on this occasion. Unfortunately due to the warehouse relocating certain items were shorted. We are working closely with our warehouse team to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 months ago

Great service, quick delivery.

Plenty of emails keeping me up to date with delivery. Some of my order was unable to be fulfilled - I was notified and refunded promptly and the remaining item was dispatched quickly.

0

SR

Sian Rushton

Dilyswyd gan Feefo

10 months ago

What Sian Rushton said about The Works:

Scam

I have ordered two sets of books from The Works website in the past 12 months, and on both occasions, once part of the set has been dispatched, they emailed me to say that some of the books are out...

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that all of your order could not be fulfilled Unfortunately due to the warehouse relocating, issues arose with certain stock items. We are working closely with our warehouse team to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund. Can we offer you code 6SRT-F2TK-FDSL-LHDX for 15% of your next order if you chose to reorder again. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 months ago

Excellent series

Easy to order, package ready when I went to pick it up.

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 months ago

Jigsaws not received

Parcel not received and very disappointed Customer service difficult to contact. Eventually received a refund.

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 months ago

Still haven’t received order after a month!

After a month of waiting, and contacting customer services, I still have not received my order and am not confident I ever will. I would not be recommend that anyone shops here.

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 months ago

Cancelling my order and not fulfilling orders!

Placed an order. Had to chase as although was expecting a longer delivery timescale had not received any communication after a week. Got a response a few days later to just say sorry for delay. We...

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order about the issues that have arose with the orders that you have placed, We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 months ago

Slow

The item was sent to the store the next day, yet the delay occurred because the store failed to confirm receipt — not due to any warehouse issue. Throughout my correspondence, the staff responding...

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that the responses that you received were not satisfactory and that you were not informed when the order had arrived at your chosen store, We are working closely with team to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0