How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

The Works Adolygiadau | Adolygiadau Gwasanaeth Cwsmeriaid ar gyfer {{merchantUrl}} | Feefo

Arddangos pob 269,282 adolygiad

Dilyswyd gan Feefo

10 months ago

What JW said about The Works:

Parcel didn't arrive and customer service was poor.

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch, emailing a Denial of receipt form which was signed and returned, this has been passed to the claims team As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 months ago

Craft items

Very good Order received quickly

RACHEL KAVANAGH

Dilyswyd gan Feefo

10 months ago

What RACHEL KAVANAGH said about The Works:

The order I placed was cancelled and the order was not fulfilled

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay we have cancelled and refunded your order as we are unable to resend. We are working hard on getting our processes rectified and our despatch times improved. We would like to offer you the following discount code, which will give you 15% off your next order. Your code is 4GK2-VH47-VQZR-VWF4. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 months ago

I ordered something on the web site and after a week was told it was out of stock, and received a refund, so looked to see if the item was available in store, it said it was available in the Norwich...

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 months ago

Out of stock items

All items ordered were out of stock. No alternatives given order was just cancelled

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay we have cancelled and refunded your order as we are unable to resend. We are working hard on getting our processes rectified and our despatch times improved. We would like to offer you the following discount code, which will give you 15% off your next order. Your code is 62KG-V7DD-C9SF-72FK As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 months ago

Just what I needed

As I am at present somewhat housebound following a knee operation. I was desperate for new books to read. Delighted to find three on your website. Impressed by speed of delivery. Many thanks.

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 months ago

THE WORKS 2025 REVIEW

ALWAYS GENERALLY VERY GOOD. YOU RUN OUT OF STOCK QUICKLY THESE DAYS I JUST MANAGED TO GET THE CALENDER DIARIES BEFORE THEY SOLD OUT THANK GOODNESS I SUPPOSE YOU SELL ONLY SO MANY AND DO NOT STOCK SO...

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 months ago

Made up with everything that the work do for you and the thing you buy are good l buy ever year thank you Mr A

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 months ago

Watch what you order

I ordered 5 puzzles at a cost of £31, but only 2 were available, so I guess I won't won't get the free postage as I only got the 2 for £12 deal. I haven't seen a refund either on my bank account for...

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 months ago

Online nightmare/vanishing customer service

Purchasing online from The Works was nothing but a nightmare. Never had I ever had issues before but they failed their customers during their tike moving the distribution centre. My order took over a...

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received all of your order. We are working hard on getting our processes rectified and our despatch times improved. We would like to offer you the following discount code, which will give you 15% off your next order. Your code is 3SRF-7HWT-3HNX-RLRW As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Not received a review invite?

Why trust Feefo reviews?

Dysgwch fwy am Feefo