Sehr schlecht!! Ich habe meine Bestellung nicht erhalten und das schon 3 Mal!!! gemeldet. Keine Reaktion von IhnenđĄ
Tommy Crooks
The Edinburgh Natural Skincare Company
3 years ago
Thank you for your feedback and we apologise for the slow despatch, we have been massively impacted with the backlog of orders due to Royal Mail had halted International deliveries. We have recently changed Customer Care and can see that Customers have not been responded and we are very sorry. I note that your order has now left the UK and is in transit. Emma - ENSC
Dyddiad y pryniant: 12/01/2023
0
Rhannwch
AB
Anne Borricand
Dilyswyd gan Feefo
Meyreuil
3 years ago
What Anne Borricand said about The Edinburgh Natural Skincare Company:
I havenât received the items yet. I ordered a month ago. I had high hopes for the moisture bars, but the longer it takes to deliver them the more Iâm âmehâ. I find it obnoxious that youâre asking me...
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Tommy Crooks
The Edinburgh Natural Skincare Company
3 years ago
I'm so sorry for the delay, your parcel is with Royal Mail and is scheduled to leave the UK. We have been severely impacted by Royal Mail services recently which are not a reflection of the products. Please do accept our apologies and please message should you need further information. Kind Regards, Emma - ENSC
Fantastic! We're really glad you love them as much as we do! Emma - ENSC
Product reviews
Dyddiad y pryniant: 20/01/2023
0
Rhannwch
AP
Alessandra Purkert
Dilyswyd gan Feefo
8700 Kuesnacht/ZH, Switzerland
3 years ago
What Alessandra Purkert said about The Edinburgh Natural Skincare Company:
I still haeven't receive my order!
Tommy Crooks
The Edinburgh Natural Skincare Company
3 years ago
Thank you for your feedback and we apologise for the slow despatch, we have been massively impacted with the backlog of orders due to Royal Mail had halted International deliveries. We will keep a track of your order and please accept our apologies again. Emma - ENSC
Dyddiad y pryniant: 10/01/2023
0
Rhannwch
WA
Wendy-Anne
Dilyswyd gan Feefo
Hampshire
3 years ago
What Wendy-Anne said about The Edinburgh Natural Skincare Company:
I placed my order, a week and a half later it still hadnât been shipped. I sent a total of three emails, none of which received a response. I finally contacted someone through Instagram, who said...
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Tommy Crooks
The Edinburgh Natural Skincare Company
3 years ago
Thank you for your feedback and we apologise for the slow despatch, we have been massively impacted with the backlog of orders due to Royal Mail had halted International deliveries. We will keep a track of your order and please accept our apologies again. Emma - ENSC
Dyddiad y pryniant: 20/01/2023
0
Rhannwch
DB
Deirdre Brackett
Dilyswyd gan Feefo
Newmarket, NH. USA
3 years ago
What Deirdre Brackett said about The Edinburgh Natural Skincare Company:
I have not received my order yet! Track appears to show it is still being packed?
Tommy Crooks
The Edinburgh Natural Skincare Company
3 years ago
Good Morning, thanks for your message. I have checked your tracking information and can see that your order is currently in transit. Please do let me know if you need anything further, Emma - ENSC
Dyddiad y pryniant: 19/01/2023
0
Rhannwch
LK
Linda Kiefer
Dilyswyd gan Feefo
3 years ago
What Linda Kiefer said about The Edinburgh Natural Skincare Company:
I never received the product and just now saw that it was supposed to have been delivered..so bummed
Tommy Crooks
The Edinburgh Natural Skincare Company
3 years ago
Thank you for your message - we have been looking into this for you. This was despatched from our fulfilment centre when your order was placed however there have been numerous problems with Royal Mail where there has been a severe backlog of parcels due to ongoing strike action and the most recent cyber attack. Please accept my apologies for the continued delay. We are really disappointed that negative reviews are from the current postal service and are certainly not a reflection of our company and the product ordered.
LK
Linda Kiefer
3 years ago
Still nothing
Tommy Crooks
The Edinburgh Natural Skincare Company
3 years ago
Good morning, Linda. This is currently in transit with Royal Mail using your tracking number. Please do let me know if you need anything else at the moment. Emma - ENSC
This is my first order with this company and I am so impressed. the quality of the product is wonderful. My hands feel really good after using it and love the quality of the packaging and tin. I...
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Tommy Crooks
The Edinburgh Natural Skincare Company
3 years ago
Thank you so much for leaving such lovely feedback! We're really pleased you enjoy your new hand cream bar! Kind Regards, Emma - ENSC
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