How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Adolygiadau The Edinburgh Natural Skincare Company

PT

Paula Turner

Dilyswyd gan Feefo

3 years ago

What Paula Turner said about The Edinburgh Natural Skincare Company:

Beautiful products

I especially love the hand cream bars. Amazing fragrance, lovely products.

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thanks so much for your lovely comments! We are really pleased you love our amazing products! Emma - ENSC

Product reviews

Dyddiad y pryniant: 13/01/2023

0

PK

Pauline King

Dilyswyd gan Feefo

Gloucester

3 years ago

What Pauline King said about The Edinburgh Natural Skincare Company:

Excellent service Fast secure delivery

Fast, Secure, delivery of my purchases, Excellent packaging

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thanks so much for your lovely feedback, as a small team, we really appreciate people taking the time to review. Kind Regards, Emma - ENSC

Product reviews

Dyddiad y pryniant: 23/01/2023

0

DM

Debbie Moore

Dilyswyd gan Feefo

Canada

3 years ago

What Debbie Moore said about The Edinburgh Natural Skincare Company:

Superior product

The hand cream bars are awesome. Better than any handcream from a tube that I've tried. My hands usually get very dry in the winter. Almost raw. Looking forward to trying other products from this...

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thanks so much for taking the time to review your products received and please do let us know if you need any product recommendations! Kind Regards, Emma - ENSC

Dyddiad y pryniant: 24/12/2022

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

3 years ago

Can’t make up my mind

Products are beautifully packaged and delivered swiftly.

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thanks so much for taking the time to review your products received, we really appreciate all feedback. Kind Regards, Emma - ENSC

Product reviews

Dyddiad y pryniant: 13/01/2023

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

3 years ago

Cant review… still haven’t received my order

Placed order 22 Jan and didn’t even ship for two weeks so still don’t have the items. Hilarious the message says “you should have received your order by now”…. Hahahahahaha

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

I'm really sorry that the automatic email responses have not taken into consideration on postal delays. I will be looking into this in further detail and appreciate you bringing this to our attention. I have checked your tracking information and your parcel is in transit and has left the UK. Kind Regards, Emma - ENSC

Product reviews

Dyddiad y pryniant: 23/01/2023

1

ST

starr

Dilyswyd gan Feefo

USA

3 years ago

What starr said about The Edinburgh Natural Skincare Company:

You're asking if I like your product... I'm STILL waiting to try it.

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thank you for your message - we have been looking into this for you with your order number. This was despatched from our fulfilment centre when your order was placed however there have been numerous problems with Royal Mail where there has been a severe backlog of parcels due to ongoing strike action and the most recent cyber attack. Please accept our apologies for the continued delay. We are really disappointed that negative reviews are from the current postal service and are certainly not a reflection of our company or the products that you have ordered.

ST

starr

3 years ago

Mr. Crook, Thank you for the response, I'll update my rating if I receive the product I have paid for.

ST

starr

3 years ago

Delivery was very slow and I was suspicious. I received my box today and the products are lovely! The hand cream bar feels great, husband agrees! The face cream feels a little greasy but we'll give it a chance! I will be a repeat customer.

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

I'm really glad you received your delivery and giving your feedback. A little goes a long way with all the creams! Please do contact if you have any further questions! Emma - ENSC

Product reviews

Dyddiad y pryniant: 31/12/2022

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

3 years ago

Wish I could tell you about my order....

To be fair, it's not that there's anything wrong with the company's service. But I have yet to receive my order, courtesy of whatever this Royal Mail security breach is and, of course, I have no idea...

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

We're really sorry for the delay due to the backlog of orders due with Royal Mail. We are keeping an eye on all international orders and apologise for the delay. Emma - ENSC

Dyddiad y pryniant: 22/01/2023

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

3 years ago

I haven’t received the product yet, so I can not yet speak of the product or the service. But I will happily leave a review when I have.

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

We're really sorry for the delay due to the backlog of orders due with Royal Mail. We are keeping an eye on all international orders and your order is currently in transit after leaving the UK. Emma - ENSC

Dyddiad y pryniant: 12/01/2023

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

3 years ago

My order has never arrived.

Difficult to contact. Tried to tell them my order was never received.

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

We're really sorry for the delay due to the backlog of orders due with Royal Mail. We are keeping an eye on all international orders and your order is currently in transit after leaving the UK. We are trying to contact every Customer that is effected by this. Kind Regards, Emma - ENSC

Product reviews

Dyddiad y pryniant: 12/01/2023

0

SH

SARA Hetland

Dilyswyd gan Feefo

3 years ago

What SARA Hetland said about The Edinburgh Natural Skincare Company:

Still waiting for the package.

I would love to say I am enjoying. I have not received the products as of yet. I am not angry as I think the weather has much to blame. Please, let me know when to expect the package. Phone...

The Edinburgh Natural Skincare Company Adolygiadau

Luxury No. 1 Solid Hand Cream BarMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrch

Wild Thing Natural Hair ConditionerMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrch

Lemonazing Chunky Shampoo BarMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrch

NEW! Symmetry Hand Cream BarMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrch

Eternal Anti Ageing Super Serum & Face CreamMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchVery, VERY oily. Can only wear in the morning and definitely not under makeup. If I wear it at night I get oily marks on my pillow cases…. But it works!

Lavender and Frankincense Anti Ageing FormulaMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchSame problem; very oily but leaves skin luscious later. Smell is a little odd; reminds me vaguely of a recently snuffed candle…

New! 3 Luxury Hand Cream Bars Mixed FragranceMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchCant review because I still haven’t received my order.

Luxury No. 1 Solid Hand Cream BarMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchfeels great on these winter dried hands.

Eternal Anti-Ageing Super Cream With Black Lilac + Vitamin EMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrch

3 Queen Bee Solid Hand Cream Bars - Hand cream barMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchMight be great but I wouldn't know. It never arrived.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?