How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Adolygiadau The Edinburgh Natural Skincare Company

JC

Judy Cozon

Dilyswyd gan Feefo

Charlotte, NC, USA

3 years ago

What Judy Cozon said about The Edinburgh Natural Skincare Company:

Still waiting for order to arrive………..

YES. I still haven’t received my order…………..If you are shipping to USA you should say expect at least a month for your order to arrive………..I am happy to review the soap when it eventually comes……I...

Dyddiad y pryniant: 13/01/2023

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

3 years ago

Order has not arrived.

I have not received my package. It's been nearly a month since I ordered.

Dyddiad y pryniant: 14/01/2023

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

3 years ago

We haven't received the package yet.

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Good afternoon, thank you for contacting. We're really sorry you've not received your package yet, we have had numerous issues with Royal Mail impacting deliveries. I have checked your tracking and I can see it is with Royal Mail. Please do let me know if you need anything further. Kind Regards, Emma - ENSC

Cwsmer Dibynadwy

3 years ago

And we had to pay import taxes, almost doubling the costs of purchase. It is now one month later, we have paid €13 for the product + € 5 for shipping and € 8 for customs. The varnish is quickly becoming more expensive than the letter and the website could have done a better job warning us for this? Aren't there any local agents that can do the shipping? We've ordered a similar product through a German Manufactum and have received it promptly. The product is great but the whole purchasing process is an expensive nightmare.

Product reviews

Dyddiad y pryniant: 07/01/2023

1

Cwsmer Dibynadwy

Dilyswyd gan Feefo

3 years ago

Broken jar

I have waited patiently for an answer about my broken jar. I don't seem to have had an answer. I have tried the other jar and the product seems very good, which is a shame as I would have liked to...

Dyddiad y pryniant: 22/01/2023

0

DO

Donna

Dilyswyd gan Feefo

Canada

3 years ago

What Donna said about The Edinburgh Natural Skincare Company:

I am unable to rate your product as I have not received my order.

Delivery is extremely slow. I am still waiting for my order.

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thank you for your message - we have been looking into this for you with your order number. This was despatched from our fulfilment centre when your order was placed however there have been numerous problems with Royal Mail where there has been a severe backlog of parcels due to ongoing strike action and the most recent cyber attack. Please accept our apologies for the continued delay. We are really disappointed that negative reviews are from the current postal service and are certainly not a reflection of our company or the products that you have ordered.

DO

Donna

3 years ago

I still have not received order

Dyddiad y pryniant: 01/01/2023

1

DG

Diane Gifford

Dilyswyd gan Feefo

3 years ago

What Diane Gifford said about The Edinburgh Natural Skincare Company:

I cannot review what has not arrived yet.

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thanks so much for your feedback, we're really sorry for the delay due to the ongoing issues with Royal Mail which has impacted our small business. Having looked at your tracking number, your order has left the UK. Please contact if you need anything further. Kind Regards, Emma - ENSC

Product reviews

Dyddiad y pryniant: 14/01/2023

0

KR

Karen S Rowan

Dilyswyd gan Feefo

3 years ago

What Karen S Rowan said about The Edinburgh Natural Skincare Company:

Bars

So far so good. The price was wonderful. But am still waiting to receive my lotion bars. Due to it being an international sale I am being patient and will leave a comment on the actual product once I...

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thanks so much for your feedback, we're really sorry for the delay due to the ongoing issues with Royal Mail which has impacted our small business. Having looked at your tracking number, your order has left the UK. Please contact if you need anything further. Kind Regards, Emma - ENSC

Dyddiad y pryniant: 14/01/2023

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

3 years ago

Will it ever ship? Is there any customer service?

I order my products on January 16, 2023 and have not receive any notification about my order. I don’t know if it is or was processed. Nothing has been mailed. And I have emailed their support twice...

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thanks for your message, we are really sorry that your order was held up due to ongoing Royal Mail issues. Our Customer Care has missed the mark alongside this which we are working on. I'd like to apologise and we are doing everything we can to contact everyone. Your order is in transit and has left the UK. Kind Regards, Emma - ENSC

Dyddiad y pryniant: 16/01/2023

1

HC

HOLLY G CLEMENS

Dilyswyd gan Feefo

3 years ago

What HOLLY G CLEMENS said about The Edinburgh Natural Skincare Company:

Where is it?

I haven’t received it yet!

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thank you for your feedback and we apologise for the slow despatch, we have been massively impacted with the backlog of orders due to Royal Mail had halted International deliveries. Your item is currently in transit having left the UK. Emma - ENSC

HC

HOLLY G CLEMENS

3 years ago

I thought that might be the case and am looking forward to receiving it! I know it will be great

Dyddiad y pryniant: 13/01/2023

0

SW

Susan Wiitanen

Dilyswyd gan Feefo

Duluth, MN

3 years ago

What Susan Wiitanen said about The Edinburgh Natural Skincare Company:

I haven’t received my order

My order was never delivered to my address. Ordered on January 15/2023

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thank you for your feedback and we apologise for the slow despatch, we have been massively impacted with the backlog of orders due to Royal Mail had halted International deliveries. Your order is currently in transit having left the UK. Kind Regards, Emma - ENSC

SW

Susan Wiitanen

3 years ago

Thank you.

Product reviews

Dyddiad y pryniant: 15/01/2023

1

The Edinburgh Natural Skincare Company Adolygiadau

New! 3 Luxury Hand Cream Bars Mixed FragranceMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchI cannot review what has not arrived yet.

New! 3 Luxury Hand Cream Bars Mixed FragranceMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrch

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?