Bought the Rose Hand cream bars. Have had them before and they spare lovely.
Also, the frankincense and lavender cream which was very moisturising and easy to apply.
Tommy Crooks
The Edinburgh Natural Skincare Company
3 years ago
Fantastic to hear! Really pleased you love the products! Kind Regards, Emma - ENSC
Product reviews
Dyddiad y pryniant: 20/01/2023
1
Rhannwch
KS
Kathleen Shields
Dilyswyd gan Feefo
3 years ago
What Kathleen Shields said about The Edinburgh Natural Skincare Company:
You are sending a review of product request and I have not received anything. I have emailed numerous times and no one has even responded. Finally, after14 days, I get a notice that my order has...
Read more
Tommy Crooks
The Edinburgh Natural Skincare Company
3 years ago
Hi there, we're really sorry to hear that your order has yet to arrive. We have had major issues with Royal Mail International deliveries where they were halted after a recent cyber attack within Royal Mail. This has impacted our small business massively and has been outwith our control. We also recognise our Customer Care side has failed recently and replying to all Customers. Please do let me know if you would like any further information. Kind Regards, Emma - ENSC
KS
Kathleen Shields
3 years ago
Still have not received my shipment.
KS
Kathleen Shields
3 years ago
We are now approaching 1 month since I placed my order. At this point, I feel that I should be entitled to a refund since I do not believe that I will ever receive my order.
Product reviews
Dyddiad y pryniant: 19/01/2023
1
Rhannwch
PM
Patricia Moody
Dilyswyd gan Feefo
Harpswell, Maine
3 years ago
What Patricia Moody said about The Edinburgh Natural Skincare Company:
Wonderful solid hand lotion bar , it’s my hands moisturised and soft. Most beautiful smell and the tin is lovely too. Really delighted the the product.
Product reviews
Dyddiad y pryniant: 29/01/2023
1
Rhannwch
KB
Kathryn Bradley
Dilyswyd gan Feefo
3 years ago
What Kathryn Bradley said about The Edinburgh Natural Skincare Company:
Deliver faster or answer customer emails. I sent two email, both of which were ignored. I was in the UK for a limited time period and only ordered because I was told delivery would be 3-5 days 11...
Read more
Tommy Crooks
The Edinburgh Natural Skincare Company
3 years ago
Thank you for your feedback and we apologise for the slow despatch, we have been massively impacted with the backlog of orders due to Royal Mail cyber attack, postal strike action and a backlog of parcels to be despatched. We have also had changes within our Customer Care and want to apologise that you were not replied back to which is completely unacceptable. We really hate that our customers have been left waiting for so long with no response and want to rectify. Emma - ENSC
KB
Kathryn Bradley
3 years ago
The slow despatch and changes to customer service don’t help me! I am not in the UK any more. I don’t have the items. I don’t have my money. Your answer helps me in no way!
Dyddiad y pryniant: 20/01/2023
1
Rhannwch
SF
Susan Fox
Dilyswyd gan Feefo
Raleigh NC
3 years ago
What Susan Fox said about The Edinburgh Natural Skincare Company:
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.