Sephora Adolygiadau

Hello, Thank you for reaching out and sharing your feedback with us. We are truly sorry to hear about your recent experience with your delivery, as this falls well short of the standards we strive to provide. We understand how frustrating it is to have a parcel misdelivered and arrive in a damaged condition, especially when you did not receive the support you needed at the time. Please rest assured that we take matters like this very seriously. We have been in touch with you via email to investigate what happened with the carrier. Please check your inbox for our message so we can resolve this for you as quickly as possible. Thank you for your patience and for giving us the opportunity to make this right. Kind regards Sephora UK Customer Care

Hi, We’re really sorry to hear that your first experience with us hasn’t been a positive one. We understand how frustrating it can be when you’re unable to get the support you need and we sincerely apologise for any delays and inconvenience caused. We can see that your query has now been resolved and we appreciate your patience throughout this process. We’re always looking for ways to improve our service and hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Customer Care

Hi, We’re really sorry to hear that you’ve been left feeling disappointed with our service. This is certainly not the experience we want our customers to have and we appreciate you sharing your feedback with us. We’ve reached out to you directly to understand more about your experience and learn how we can improve. Please check your junk or spam folder in case our message has landed there. We hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Customer Care

Hi, We’re really sorry to hear about your experience and understand how frustrating it must be to have waited so long for a resolution to your account issue. This certainly isn’t the experience we want for our customers and we sincerely apologise for the disappointment caused. We’ve now reached out to you directly to offer further support with your query and help get this looked into. We appreciate your patience and hope to resolve this to your satisfaction. Kind regards, Customer Care

Hi, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that you have not received your delivery and for the frustration caused by the lack of communication and support throughout this experience. We understand how disappointing it must be to make a trip to the collection point only to find that your parcel has not arrived. Please accept our sincere apologies for the inconvenience caused and for falling short of the level of service you should expect from us. We have now reached out to you directly to work towards a resolution. We appreciate your patience while we look into this matter and hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Customer Care