Not really pleased about it. The products were expensive nearly 60+ I spent for the items to be dirty, dusty and have black marks on them. I will spend my money at boots from now on.
Rima
Sephora
20 hours ago
Hi ,
Thank you for taking the time to share your feedback, and we're truly sorry to hear about your recent experience. We completely understand how disappointing it must have been to receive items in that condition, especially after spending a significant amount.This is certainly not the standard we aim to uphold, and we sincerely apologize for the inconvenience caused. Please contact us directly at care@sephora.co.uk with your order details so we can look into this further and assist you.Your feedback is very important to us, and we’ll be taking steps to ensure this doesn’t happen again. We hope you'll consider giving us another chance in the future
Warm regards
Customer Care
My parcel never arrived. I have tried to get in touch with the customer service team and it has been 1 week and nothing has happened.
Shannon
Sephora
4 days ago
Hi, thank you for taking the time to share your feedback and I'm very sorry to hear that your parcel hasn't arrived.
I’ve looked into this for you and can see that we have already responded to your enquiry, but it seems we haven’t received a reply. Just in case our message didn’t reach you, I’ve reached out again directly to ensure we can resolve this for you as soon as possible.
We kindly ask that you check your junk or spam folder, as sometimes our emails can end up there by mistake.
Thank you for your patience and for giving us the opportunity to put this right.
Warm Regards,
Customer Care
FR
Freya
1 day ago
Thanks for responding. You wrote this response 3 minutes after you sent me an email about my order.
Packaging is excellent. Therefore, the items arrive in perfect condition. There are regular updates about my orders progression,so I know when it will arrive.
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.