I love shopping at Sephora. I have had no problem with any of my orders. I place an order one day and usually the following day I hear that the item has been despatched. I receive regular delivery...
Read more
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
2 days ago
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
3 days ago
Quick refund
After a hiccup with EVRI Sephora were quick to give me a refund so great customer service
0
Rhannwch
SG
Sweta Gautam
Dilyswyd gan Feefo
3 days ago
0
Rhannwch
CB
Christine Bragan
Dilyswyd gan Feefo
GBR
3 days ago
What Christine Bragan said about Sephora:
Great service
Super, fast service. Easy to order and quick to deliver.
0
Rhannwch
AK
Alison Kelly
Dilyswyd gan Feefo
GBR
3 days ago
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
3 days ago
No help with lost parcel
I ordered a product 21 days ago for next day delivery. Sephora shipped the parcel promptly but it was lost in post twice by the delivery provider. Still not delivered. I have been trying to email...
Read more
Shannon
Sephora
3 days ago
Hi,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and completely understand your frustration, especially after waiting 21 days for an order placed with next-day delivery.
We’re also sorry that you’ve struggled to reach our team. We have now sent you an email with a resolution and hope this helps to get things resolved for you as quickly as possible.
We really appreciate your patience and understanding while we work to resolve this for you.
Kind regards,
Customer Care
0
Rhannwch
AG
Audra Greig
Dilyswyd gan Feefo
GBR
4 days ago
What Audra Greig said about Sephora:
Great service
I have bought various things from Sephora and I cannot fault the delivery service etc , i think the choice from Sephora is great
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
4 days ago
Overpriced!
I ordered three products from this company for my granddaughter's birthday as requested.
Their products are good but I have to add that in my opinion, are overpriced for what they are, especially the...
Read more
0
Rhannwch
JR
Julie robinSon
Dilyswyd gan Feefo
GBR
4 days ago
What Julie robinSon said about Sephora:
Disappointed
Lost my order then most of out of stock
Paid for gift wrap but items that did get replaced weren’t
Barbara
Sephora
3 days ago
Hi Julie,
Thank you so much for taking the time to share your review. We genuinely appreciate your feedback and are truly sorry to hear that your delivery experience was anything less than perfect. That's certainly not the high standard we want for our customers, so sorry for the trouble!
Best, The Sephora Team
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.