Was well packaged delivery was ontime this was a present for my granddaughter birthday she loved it.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
2 months ago
Excellent, quick delivery
Excellent, items always arrive well packaged and next day.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
2 months ago
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
2 months ago
Customer Care Team Amazing!
I had an issue with a recent order and the customer care team (Rima) was amazing, sorted out my issue really quickly. Communication was excellent and very prompt.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
2 months ago
Excellent service
Great products, good pricing, quick delivery.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
2 months ago
Good delivery times
Very pleased with Sephora’s choice of products and their speedy delivery
0
Rhannwch
MA
Martina Almeida
Dilyswyd gan Feefo
2 months ago
0
Rhannwch
KR
Kalwinder Rai
Dilyswyd gan Feefo
GBR
2 months ago
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
2 months ago
Good Service
Fast delivery and good price.
2
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
2 months ago
Delivery
At the moment, I’m having a real issue with delivery. Despite paying for premier next day delivery, it is not arriving next day. When I contact Sephora, I have to wait 5 days until it can be sorted,...
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Rebecca
Sephora
2 months ago
Hello,
Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience and frustration you have experienced with your recent deliveries. This is certainly not the standard of service we strive to provide, and we completely understand how disappointing this must be, particularly when you have paid for our Premier Next Day Delivery service.
We are truly sorry to hear that this has been an ongoing issue for you, and we want to assure you that your experience is being taken very seriously. A member of our team has already been in touch to investigate the matter further and to provide you with the assistance you deserve. We are committed to ensuring this is resolved as swiftly and smoothly as possible.
Kind regards
Sephora UK Customer Care
Cwsmer Dibynadwy
2 months ago
It hasn't been investigated fully. I have had my money back, but as far as establishing why this keeps occurring, nothing has been done. I have very little confidence that future orders won't be impacted.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.