My order was lost during delivery and when asked if I wanted it re‐sent, Sephora failed to let me know that half of the items were no longer available until afterwards. The gwp was also no longer...
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Rebecca
Sephora
3 days ago
Hello,
Thank you for your feedback. We sincerely apologize for the inconvenience and frustration you experienced with your recent orders. We understand that your initial feedback regarding the lost delivery and product availability issues was escalated to our senior team.
We are pleased to confirm that a full refund was issued for the replacement order, and a goodwill gesture was arranged to compensate for the inconvenience. We regret that the process was not as smooth as it should have been, and we appreciate your patience as we worked to resolve this matter.
We value your business and hope to provide you with a much-improved experience in the future.
Sincerely, The Sephora Team
0
Rhannwch
JM
John Machin
Dilyswyd gan Feefo
GBR
3 days ago
What John Machin said about Sephora:
Item is a month overdue
I haven't yet had the item I ordered on 16/4/26, details below:
Order: FN114910141 - shipping to: United Kingdom - shipping to: London, United Kingdom - despatched on: 17th April, 2026 - estimated...
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Rebecca
Sephora
3 days ago
Hello,
Thank you for reaching out to us. We sincerely apologize for the significant delay and frustration you've experienced with your order . We understand that you still haven't received this, and we deeply regret the inconvenience this has caused.
A member of our team has reached out to you via email today to address this matter directly and provide a resolution. We are actively investigating the issue with Evri and are committed to ensuring this is resolved for you as quickly as possible.
We appreciate your patience and understanding as we work to rectify this.
Sincerely, The Sephora UK Team
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
3 days ago
Always enjoy shopping at Sephora!
Great selection of products and incentives. A website that’s easy to use and the service is extremely efficient. Goods always arrive promptly with lots of updates.
quick delivery, lots of rewards and discounts that are available on the app, and i love the fact you can choose 2 brands to get a discount from for the year.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
4 days ago
Everything you need in one place
Friendly staff in store
Easy to navigate on app and website
Can find most products at Sephora
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
4 days ago
Very poor service
Almost non existent. Poor communication, no delivery updates, slow reply to queries and no option to cancel the order anywhere. Cannot recommend.
Vanessa
Sephora
4 days ago
Hello Thank you for taking the time to leave a review and we are sorry to hear your order has not been received.
Our team will be in contact shortly regarding your order.
Kind Regards,
Sephora UK Customer Care Team
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
5 days ago
Sephora
Excellent website, prompt delivery, had issue with Evri but dealt with instantly.
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras..
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras..