Hello
Thank you for taking the time to leave a review and we are sorry to see that you have not had a positive experience.
Please contact us at care@sephora.co.uk with further details so we may assist you further.
Kind Regards,
Sephora Customer Care
0
Rhannwch
JM
Jo Mamode
Dilyswyd gan Feefo
1 month ago
What Jo Mamode said about Sephora:
Excellent customer service from Sephora
My parcel was misplaced with Evri & sephora was fantastic at responding quickly & sending out a nextday delivery replacement. Great customer service, however, I think you should consider changing...
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1
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
1 month ago
Happy shopper
Easy to order. Speedy delivery. Well packaged.
0
Rhannwch
MK
Mal Kubik
Dilyswyd gan Feefo
GBR
1 month ago
What Mal Kubik said about Sephora:
Smooth Shopping Experience
I'm very happy with my Sephora perfume purchase. The ordering process was smooth and hassle-free, and my order was processed quickly. Delivery arrived right on time, with the perfume securely...
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0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
1 month ago
Appalling Quality Control – Safety Hazard!
I recently ordered the UKLash hair vitamins, and I am deeply disappointed. One of the bottles arrived already opened, and some of the vitamins had actually been eaten. Because of the obvious hygiene...
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Vanessa
Sephora
1 month ago
Hello Thank you for taking the time to leave a review and we are sorry to hear you have encountered issues with your product.
Our team will be in touch shortly regarding this matter.
Kind Regards,
Sephora Customer Care
0
Rhannwch
JK
Julie King
Dilyswyd gan Feefo
GBR
1 month ago
What Julie King said about Sephora:
Great premium product range
Great choice of premium products on website often at competitive prices. It’s the first website I look at when looking for all things beauty. Despatch is generally quick although I have experienced...
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0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
1 month ago
Hitty miss when buying online..
A little slow when it comes to refunding people. I understand we have to wait for things ti be checked and processed, but it takes alot longer than anywhere else. Also Bought some Nars makeup online...
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Barbara
Sephora
1 month ago
Hello,
Thank you for your feedback. We sincerely apologise for the delay you experienced with your refund and for any inconvenience this has caused. Just wanted to let you know our team has reached out to you regarding your order to resolve this.
Best, The Sephora Team
0
Rhannwch
SC
Sue Collingham
Dilyswyd gan Feefo
GBR
1 month ago
What Sue Collingham said about Sephora:
Prompt Delivery
I ordered a gift voucher for a relative's Birthday gift and it arrived very promptly, quicker than I expected.
I always find Sephora a reliable company to order online from.
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.