Received parcel not in the time scale given. Upon opening my parcel, I received a broken item, clearly broken before sending it as there was no evidence in the box of the item being broken in...
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OPS TEAM
Online Pound Store
7 days ago
Hi,
Thanks for taking the time to share your feedback.
We are very sorry to hear that your parcel arrived late and that there was a broken item inside.
We hold our packaging team to high standards, so we take reports like this seriously and will be investigating this further to ensure quality standards are maintained.
We would love the chance to make this right for you immediately. A member of our customer service team has reached out for more information on this.
For any future issues or questions, please feel free to reach out to info@onlinepoundstore.co.uk or call us on 0161 817 5113.
Kind regards,
OPS
Having never shopped with this company before, I was initially apprehensive. However, I needn't have worried. Great service. Swift delivery. Although delivery charge was a little excessive.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.