Hi Maureen,
Thank you for your feedback. We are very sorry for the delay and disappointment caused by your parcel being lost in transit by the courier.
As soon as you contacted us to let us know it hadn't arrived, our support team looked into this and issued a full refund for your order.
While courier delivery issues are unfortunately out of our direct control, we always ensure our customers are not left out of pocket. If you need any further assistance, please feel free to reach out to us at info@onlinepoundstore.co.uk.
Kind regards,
OPS
Dyddiad y pryniant: 24/09/2026
0
Rhannwch
DC
Douglas Coutts
Dilyswyd gan Feefo
GBR
1 day ago
What Douglas Coutts said about Online Pound Store:
I wanted to buy a couple of items but didn’t want to go to the store. So was surprised when I realised I could buy on line. Very happy with my purchase.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.