Online Pound Store Adolygiadau

Hi Tammy, Thank you for taking the time to leave a review and for your feedback! We are so glad to hear that 17 of the 18 items in your order arrived safely, but we sincerely apologise for the disappointment caused by the single out-of-stock item. Because our stock moves very quickly, live discrepancies occasionally happen. To ensure your remaining items weren't delayed, our team immediately processed a refund for the missing item and sent an email notification straight away. We really appreciate your business and hope to provide a full 5-star experience on your next order! Kind regards, OPS

Hi Maureen, Thank you for your feedback. We are very sorry for the delay and disappointment caused by your parcel being lost in transit by the courier. As soon as you contacted us to let us know it hadn't arrived, our support team looked into this and issued a full refund for your order. While courier delivery issues are unfortunately out of our direct control, we always ensure our customers are not left out of pocket. If you need any further assistance, please feel free to reach out to us at info@onlinepoundstore.co.uk. Kind regards, OPS