Hi,
Thank you for your feedback.
We are very sorry for the frustration caused by EVRi losing your parcel in transit.
As soon as you reached out, we refunded your excess shipping fee and opened an investigation with the courier depot.
As the parcel has now been confirmed lost, we have offered a choice between a full refund or immediate replacement parcel.
Please reply at your earliest convenience and let us know which resolution you prefer.
We sincerely apologise for the inconvenience.
Kind regards,
OPS
Easy selection and ordering.
Nice range of products
Packing could have been better, some items very squashed.
Liquids should have been packed in plastic bags to prevent spills.
Delivery was overdue -
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.