Kia Car Insurance & Accident Aftercare Adolygiadau

Many thanks for providing valuable feedback. Unfortunately not all insurers will let us report claims to them on behalf of their policyholders, some insist that they will only take claims from their insured, otherwise we would have done this on your behalf. I apologise that your claim was not followed up on by our team and we will certainly address this as this is not our normal level of service. Please be assured we are taking this seriously and thank you once again for your feedback.

Many thanks for taking the time to provide us with valuable feedback. Clearly the service you received is not our normal standard of service and for that we apologise. You should have been regularly updated by the team, your emails answered and not left to handle the repairs directly yourself. We are taking this very seriously and are addressing the file handlers and providing further training where necessary in order to prevent any further occurrences. Please accept our sincere apologies.

Dear Vanessa, Many thanks for providing us with valuable feedback. We are sorry to hear of your disappointment and understand your frustration regarding the parts delays, but unfortunately these are out of our control. We have relayed your feedback to KIA UK Customer Services as you also mentioned you were unhappy with their lack of interest. They are more than happy to discuss these aspects directly with you if you would like to call or email them directly. Due to data protection they cannot contact you without your permission, so here are their contact details. KIA Customer Service Tel: 0333 202 2990 They can be contacted also by email via their web form: https://www.kia.com/uk/contact-us/email-us/ Thank you again for your feedback.