I sent all requested information relative to my claim on the 23/09/23 and was again asked for the same information on the 05/10/23, after this discrepancy the claim was processed in a positive manner.
0
Rhannwch
LE
Lester
Dilyswyd gan Feefo
2 years ago
What Lester said about Kia Car Insurance & Accident Aftercare:
Every thing seamed to go ok, pleased that it's done thankyou
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
2 years ago
Did well and responded well. Could have done better in co-ordinating with the car repair centre.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
2 years ago
Acted quickly and were very helpful. I am very happy with the service provided.
0
Rhannwch
CO
Colin
Dilyswyd gan Feefo
2 years ago
What Colin said about Kia Car Insurance & Accident Aftercare:
Great services
From start to finish my experience was excellent, whilst not my fault in this claim, Kia handled getting my car collected and a hire car delivered and kept me informed throughout .
0
Rhannwch
CH
Christopher
Dilyswyd gan Feefo
2 years ago
What Christopher said about Kia Car Insurance & Accident Aftercare:
Recommended repairer poor service
Recommended better repairer
Customer Care
Kia Car Insurance & Accident Aftercare
2 years ago
Dear Christopher,
Many thanks for providing your feedback. We are sorry you received poor service from our recommended repairer, we will be taking this up directly with them. Assuring you of our best intentions, and once again, many thanks for making us aware of the issue.
Kind regards,
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
2 years ago
One call did it all
It took all the stress out of the accident as everything got organised quickly and efficiently with just one phone call.
0
Rhannwch
PE
Peter
Dilyswyd gan Feefo
Peninsula CornwallRoseland
2 years ago
What Peter said about Kia Car Insurance & Accident Aftercare:
You took charge and it all happened seamlessly
You took responsibilty and it all happened as promised
0
Rhannwch
GR
Graham
Dilyswyd gan Feefo
Whatton
2 years ago
What Graham said about Kia Car Insurance & Accident Aftercare:
There was a considerable delay before agreement for repair was agreed. This appeared o be from confusion between you and the repairers.
0
Rhannwch
EA
Eamon
Dilyswyd gan Feefo
2 years ago
What Eamon said about Kia Car Insurance & Accident Aftercare:
How can it take 5 months to fix a car. Utter madness. Slow process from start to finish
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