How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Adolygiadau Headwater

Arddangos pob 1,500 adolygiad

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 years ago

A very good experience.

Headwater merely act as an agent for the hotel. They booked the holiday satisfactorily but the extra for the flights was very much more than I could book direct. When I pointed this out to them they...

Dilyswyd gan Feefo

10 years ago

What J said about Headwater:

Headwater service disappointing

I wrote to them with some comments, constructive, never had the courtesy of a reply Or an acknowledgement.

Lisa

Headwater

10 years ago

Dear Valued Customer, Thank you for taking the time to complete our Feefo questionnaire and for the additional comments you provided separately. Please be assured, we review all of the feedback we receive and use this information to ensure we continue to deliver the high standard, quality holidays our customers have come to enjoy. We would like to thank you for travelling with Headwater this winter and look forward to welcoming you on another of our holidays in the future.Kind regards, Headwater Customer Service team.

Cwsmer Dibynadwy

Dilyswyd Headwater

10 years ago

Excellent holiday experience - we want to go back!

Very good service, simple and straightforward. Would buy from them again.

Cwsmer Dibynadwy

Dilyswyd Headwater

10 years ago

Coiuld not be bettered.

The brochures are clear and helpful. Booking, over the phone, took less than ten minutes and everything was then in place.

Cwsmer Dibynadwy

Dilyswyd Headwater

10 years ago

The holiday exceeded our expectations

Would definitely recommend Headwater & we will certainly travel with them again. Excellent booking staff & we were very well looked after from the moment we arrived in Innsbruck to our departure. The...

Cwsmer Dibynadwy

Dilyswyd Headwater

10 years ago

Limited English spoken

good place to go, but poor tour guide

Tomkinson

Dilyswyd Headwater

10 years ago

What Tomkinson said about Headwater:

Cross-Country Skiing at Venabu

I booked by phone - the lady I spoke to was very helpful. Paperwork arrived promptly & gave a lot of information about Norway & the resort.

Cwsmer Dibynadwy

Dilyswyd Headwater

10 years ago

Cross country skiing at venabu

Unbelievable food. Excellent guiding at all levels of skiing

Mrs G Grassie

Dilyswyd gan Feefo

10 years ago

What Mrs G Grassie said about Headwater:

austria

Flying from Edinburgh was not easy and made for a long day, made longer by a flight delay and then arriving too late in Frankfurt for the connection. I think the transfer time in Frankfurt was too...

Lisa

Headwater

10 years ago

Dear Mrs Grassie, Thank you for taking the time to complete this Feefo questionnaire. It was great to see you had an enjoyable holiday overall. We were however disappointed to read of the issues you encountered with your delayed flight and missed connection. I have discussed your feedback with our Travel Manager; she has advised that additional transportation options will be available for summer 2016. Whilst we realise this will not influence your holiday, we do hope it goes some way to show we take our customers feedback seriously. We would like to thank you for your constructive feedback and look forward to welcoming you on another of our holidays in the future. Yours sincerely, Lisa

Mrs S Hill

Dilyswyd gan Feefo

10 years ago

What Mrs S Hill said about Headwater:

The Finca in Andalucia

A catalogue sent on request and booking easily arranged. An alternative flight from Manchester was booked and transfer arrangements to and from the airport ran smoothly.