I booked a "guaranteed" trip and paid for it in full. I received a call that the booking was not finalized because the hotel needed to be contacted to confirm there was space... on this guaranteed...
Very knowledgeable about the holiday being considered
Steph
Headwater
1 day ago
Thank you very much for your lovely review. Puglia has been so very popular this year I know you will have a great time when you go :-)
Stephanie
Customer Coordinator
Very helpful and efficient. All sorted out within 24 hours.
Steph
Headwater
3 days ago
Thank you very much for taking the time to post your review we really appreciate it.
Madeira is a wonder place to visit and I'm sure Luke told you all about it when you spoke him :-)
Have a great time
Stephanie
Customer Coordinator
Personal knowledgeable service. Liked talking to a real person
Steph
Headwater
3 days ago
Thank you very much for your review. Steph is indeed very real and has also visited Venabu, so a great agent to book with.
I'm sure you will have a fabulous time when you go :-)
Stephanie
Customer Coordinator
Great communication with the rep, prompt replies and quick booking. All sorted without any issues. Reasonable cost too. So far I'm a happy client.
Steph
Headwater
16 days ago
Thank you for your lovely review. You have booked our most popular trip, Cross Country Skiing at Venabu and I know you will have a fabulous time.
Stephanie
I have not yet gone on the holiday but can write about the booking experience. I was interested booking a walking holiday ( Hidden valley of Cordoba) and submitted a request for more information. I...
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Steph
Headwater
1 month ago
Thank you for your review and 5*s . The team try hard to put the perfect trip together for their customers and I'm pleased to read that Luke did a good job for you :-)
Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!