Hannah was a delight to talk to; she was friendly, positive and interactive. She provided all the information we needed to book our next Headwater holiday and changed our flights quickly and...
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Steph
Headwater
18 days ago
Thank you for your wonderful feedback. We're delighted to hear that Hannah provided such friendly and efficient service and that she was able to help with your booking and flight changes so smoothly.
It's especially rewarding to know that, after travelling with Headwater for many years, you continue to place your trust in us. We take great pride in delivering a seamless experience from the moment you book until you return home, so it's fantastic to hear that we've consistently met your expectations.
We look forward to helping you plan many more memorable holidays in the future.
Stephanie
Customer Coordinator
0
Rhannwch
MM
MATTHEW MURPHY
Dilyswyd gan Feefo
26 days ago
Steph
Headwater
26 days ago
Thank you for your 5-star rating. We're delighted that you had a positive experience with Headwater and really appreciate you taking the time to leave your review.
Stephanie
Customer Coordinator
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
27 days ago
A satisfied customer
It was great to speak with a real person from the start, who listened to me properly, and sent through suggested itineraries promptly. When our requirements changed, due to lack of suitable flights,...
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Steph
Headwater
26 days ago
Thank you for taking the time to share your experience. We're delighted to hear that speaking directly with one of our team members helped make the booking process smooth and straightforward.
Providing personal, attentive service is something we pride ourselves on, so it's wonderful to know that your requirements were listened to and that alternative options could be arranged quickly when your plans changed.
We hope you have a fantastic holiday and look forward to helping you plan your next adventure with Headwater.
Stephanie
Customer Coordinator
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
27 days ago
Great service from Megan at Headwater
Excellent communication from Megan at Headwater who was always helpful, friendly and polite. She responded very promptly to any queries and kept us informed of any developments.
Steph
Headwater
26 days ago
Thank you for your wonderful review. We're delighted to hear that Megan provided such helpful, friendly, and efficient service throughout your booking journey.
We'll be sure to pass on your kind comments to her. It's great to know that her prompt communication and support made a positive difference to your experience.
We hope you have a fantastic holiday and look forward to welcoming you on another Headwater adventure in the future.
Stephanie
Customer Coordinator
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
27 days ago
Excellent
Very efficient. Lovely and knowledgeable team. Looking forward to my upcoming trip
Steph
Headwater
26 days ago
Thank you for your lovely review. We're delighted to hear that you found our team efficient, knowledgeable, and helpful throughout the booking process.
It's great to know you're looking forward to your upcoming trip, and we hope it lives up to all your expectations. If there's anything we can help with before you travel, please don't hesitate to get in touch.
We wish you a fantastic holiday and look forward to hearing all about it on your return.
Stephanie
Customer Coordinator
0
Rhannwch
JT
Jeremy Thomas
Dilyswyd gan Feefo
GBR
1 month ago
What Jeremy Thomas said about Headwater:
Superb in every way
My first time using Headwater. I've already booked a second trip. Excellent customer service from start to finish - staff always found time to talk.
This was one of my all-time best holidays. The...
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Steph
Headwater
28 days ago
Thank you for your fantastic review.
We're delighted that your first Headwater holiday was such a success and that you've already booked a second trip with us. It's wonderful to hear that our team provided excellent customer service throughout.
We're also pleased that the self-guided experience exceeded your expectations. While we're grateful for your feedback on the app, it's great to know it helped you navigate confidently and that your initial worries quickly disappeared.
Thank you for sharing your experience, and we look forward to welcoming you on your next adventure.
Stephanie
Customer Coordinator
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
1 month ago
Excellent service
Lovely people to discuss holiday plans with very helpful and supportive .
Steph
Headwater
28 days ago
Thank you for your lovely review.
We're so pleased to hear that you found our team helpful, supportive and enjoyable to talk to while planning your holiday. Providing friendly, personal service is something we pride ourselves on, so it's wonderful to know this made a positive difference to your experience.
Thank you for taking the time to share your feedback, and we hope you have a fantastic holiday when the time comes.
Stephanie Johnson
Customer Coordinator
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
1 month ago
All contact we have had with Headwater has been extremely helpful, professional and efficient.
Steph
Headwater
1 month ago
Thank you for your lovely feedback. We're delighted to hear that all of your contact with Headwater has been helpful, professional, and efficient. Providing excellent service throughout your holiday journey is something we pride ourselves on, and it's wonderful to know we've met your expectations. We hope you have a fantastic trip and look forward to assisting you again in the future. 😊
Stephanie Johnson
Customer Coordinator
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
1 month ago
Nice and efficient, helpful and friendly
Steph
Headwater
1 month ago
Thank you for your wonderful feedback. We're delighted to hear that you found our service nice, efficient, helpful, and friendly. I'll be sure to share your kind comments with the team, who will be pleased to know their efforts made a positive difference. We hope you have a fantastic holiday and look forward to helping you again in the future. 😊
Stephanie
Customer Coordinator
0
Rhannwch
JA
JOAN AARVOLD
Dilyswyd gan Feefo
1 month ago
What JOAN AARVOLD said about Headwater:
Excellent service!
Attentive, friendly, informative and punctual when responding.
Andrew made good suggestions & listened carefully to our specific requests.
Steph
Headwater
1 month ago
Thank you for your wonderful feedback. We're delighted to hear that Andrew provided attentive, friendly and informative service throughout your booking journey. It's great to know he listened carefully to your requirements and was able to make helpful suggestions to create the right holiday for you. We will be sure to pass on your kind comments to Andrew. We hope you have a fantastic trip and look forward to assisting you again in the future.
Stephanie
Customer Coordinator
Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!