Thank you for your lovely feedback! We’re so pleased you had a friendly and helpful experience with us.
Stephanie
Customer Coordinator
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
21 days ago
Excellent Service
Excellent service from H, asked a few questions which were answered very quickly. Trip itinerary explained thoroughly. Would highly recommend.
Steph
Headwater
11 days ago
Thank you for your wonderful feedback. We're delighted to hear that you received excellent service from Hannah and that your questions were answered quickly and thoroughly. It's great to know that the itinerary explanation helped you feel well prepared for your trip.
We really appreciate your recommendation and look forward to helping you plan another fantastic Headwater holiday in the future.
Stephanie
Customer Coordinator
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
26 days ago
Easy and quick to access by Phone and then most helpful in sorting out the details.
Steph
Headwater
11 days ago
Thank you for your feedback. We're delighted to hear that you found it easy to reach us by phone and that our team was able to help sort out the details quickly and efficiently. Providing friendly, knowledgeable support is something we pride ourselves on, and it's great to know this made a positive difference to your experience.
We hope you have a wonderful trip and look forward to assisting you again in the future.
Stephanie
Customer Coordinator
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
27 days ago
Good experience with Headwater
Prompt and courteous
Steph
Headwater
11 days ago
Thank you for your kind review! We’re delighted you had a good experience with Headwater and found our service prompt and courteous. We hope you have a wonderful holiday.
Stephanie
Customer Coordinator
0
Rhannwch
MO
MORNA
Dilyswyd gan Feefo
GBR
27 days ago
What MORNA said about Headwater:
Excellent experience from our 1st booking
Excellent service from Hannah! Friendly, patient, thorough, & quick to respond to any queries.
Steph
Headwater
11 days ago
Thank you for your wonderful review!
We’re delighted Hannah provided such friendly, patient and thorough service. We hope you have a fantastic holiday and look forward to helping you again.Stephanie
Customer Coordinator
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
1 month ago
The response we’ve received so far has been excellent. Very quick to reply and to answer our questions.
Steph
Headwater
1 month ago
Thank you for your wonderful feedback. We're delighted to hear that you've been pleased with the service you've received so far and that our team has been able to respond quickly and answer your questions promptly.
We appreciate you taking the time to share your experience and look forward to helping you with the rest of your holiday arrangements.
Stephanie
Customer Coordinator
0
Rhannwch
YJ
YASMIN JACOBSEN
Dilyswyd gan Feefo
1 month ago
What YASMIN JACOBSEN said about Headwater:
First time using them. I thought the knowledge they have by actually doing the trip and then and to tell the customer is 100% what e need. They can answer your questions, there is no pushy sales. ...
Read more
Steph
Headwater
1 month ago
Thank you for your wonderful feedback. We are delighted to hear that you found our team helpful and that your queries were dealt with quickly and positively. Providing excellent service and support throughout the booking process is very important to us, so it's great to know this was reflected in your experience. We appreciate your kind comments and look forward to helping you again in the future.
Stephanie
Customer Coordinator
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
1 month ago
Need help booking trip
I am trying to book my trip and really struggling.
Steph
Headwater
1 month ago
Thank you for your feedback.
We're sorry to hear that you've found the booking process difficult. We appreciate how frustrating this can be when you're keen to get your holiday arranged.
As many of our trips are tailored with local suppliers and accommodation partners, late bookings can sometimes take a little longer to confirm. At this time of year, many of our suppliers are also busy supporting guests currently travelling, which can occasionally affect response times when processing new requests.
Hannah, your booking agent, has emailed you regarding the date change you requested and we are working on this for you now. If you have any further questions or need additional assistance, our team will be happy to help.
Thank you for your patience, and we hope to welcome you on a Headwater holiday soon.
Stephanie
Customer Coordinator
0
Rhannwch
SE
SUSANNAH EDWARDS
Dilyswyd gan Feefo
1 month ago
What SUSANNAH EDWARDS said about Headwater:
Friendly and efficient, as I would expect.
Steph
Headwater
1 month ago
We're delighted to hear that you found our service friendly and efficient. Providing helpful, professional support and making the booking process as smooth as possible is always our aim.
Thank you for choosing Headwater, and we hope you have a wonderful holiday. We look forward to helping you plan your next adventure in the future. 😊
Stephanie
Customer Coordinator
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
1 month ago
Very Helpful
It was very helpful. Our queries were dealt with quickly and positively.
Steph
Headwater
1 month ago
Thank you for your lovely feedback. We're delighted to hear that you found our service helpful and that your queries were dealt with quickly and positively. Providing responsive and helpful support is something we take great pride in, so it's wonderful to know we met your expectations. We hope you have a fantastic holiday, and we look forward to helping you again in the future.
Stephanie
Customer Coordinator
Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!