How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

The Cumberland Adolygiadau | Adolygiadau Gwasanaeth Cwsmeriaid ar gyfer https://www.feefo.com/reviews/cumberland-building-society | Feefo

Arddangos pob 11,871 adolygiad

Rev Steve Collis

27 Townfoot Park, CA8 1RZ

7 years ago

Dyddiad y pryniant: 03/02/2017

What Rev Steve Collis said about The Cumberland:

Very pleasant friendly staff. It is good to see a friendly face behind the counter a person who may well be on duty the next time you are in the branch

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ll make sure to pass your feedback on to the relevant team.

Kind regards

Bob Matthews

Customer Experience Manager

Cwsmer Dibynadwy

7 years ago

Dyddiad y pryniant: 06/03/2017

Mobile app

Good service. HOWEVER the mobile app only transfers money at certain times and within banking hours UNLIKE all other banking apps. I rely on this service to support a family member with learning...

Read all

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback and ways in which we can tailor the service that we provide.

Specifically with respect to your comments about when you are able to transfer money using our mobile banking app, whilst this does allow you to transfer money to other Cumberland accounts at anytime and to accounts elsewhere using the Paym service at anytime, I have passed on your comments about the current restrictions to the management team responsible for this service.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Fryer

7 years ago

Dyddiad y pryniant: 08/01/2018

What Mr Fryer said about The Cumberland:

Information given and presented by the advisor was excellent

Bob

The Cumberland

7 years ago

Hello Mr Fryer

In response to your question about there being local people people on our Board of Directors, I can confirm this is definitely the case. You can find further information about our Board members at https://www.cumberland.co.uk/about/people.

Kind regards

Bob Matthews

Customer Experience Manager

Cwsmer Dibynadwy

7 years ago

Dyddiad y pryniant: 03/03/2017

First class local service!

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Cwsmer Dibynadwy

7 years ago

Dyddiad y pryniant: 13/02/2017

First class service

The staff in wigton branch are always very friendly and professional. They are always willing to help. My only criticism is with the charges levied for overseas transactions and this is the building...

Read all

Bob

The Cumberland

7 years ago

I'm sorry that you are unhappy about our charges for transferring money overseas, however our charges not only reflect those that are passed on to us by our bankers for providing this service, but are also competitive when compared to similar charges levied by other banks and building societies for for providing these types of services.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Moore

7 years ago

Dyddiad y pryniant: 08/01/2018

What Mr Moore said about The Cumberland:

first class Allison pooley was very helpful and easy to talk to would recommend

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to opening your new current account. We’re always appreciative of feedback, and I have passed on your feedback to the relevant team.

Kind regards

Bob Matthews

Customer Experience Manager

Cwsmer Dibynadwy

7 years ago

Dyddiad y pryniant: 20/01/2017

Always choose the Cumberland first.

The manager and staff at the Denton Holme branch are fantastic. They are always recommending the best accounts available for my investments. It’s wonderful to be able to talk to a human when you ring...

Read all

Bob

The Cumberland

7 years ago

Kind regards

Bob Matthews

Customer Experience Manager

Cwsmer Dibynadwy

7 years ago

Dyddiad y pryniant: 07/02/2017

Happy with service and mobile account access.

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Gourley

Longtown

7 years ago

Dyddiad y pryniant: 13/02/2017

What Mr Gourley said about The Cumberland:

Just excellent

Excellent products, excellent service, ability to book an appointment on-line when I need one, very easy to used internet banking and courteous staff. What more can I say........how about "No I'm not...

Read all

Bob

The Cumberland

7 years ago

Hello Mr Gourley

Kind regards

Bob Matthews

Customer Experience Manager

Mr Watts

Preston

7 years ago

Dyddiad y pryniant: 26/01/2017

What Mr Watts said about The Cumberland:

Excellent online service

Simple an easy to transfer money around.

Bob

The Cumberland

7 years ago

Hello Mr Watts

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account and also value your comment about our mortgages. We’re always appreciative of feedback, and I’ll make sure to pass your feedback on to the relevant team.

Kind regards

Bob Matthews

Customer Experience Manager

Not received a review invite?

Am The Cumberland

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.

Read all

(01228) 403 141

Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom