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The Cumberland Adolygiadau

Rated
Exceptional

Kinder Banking - It's In Our Nature

Service
4.8
/5
Product
4.8
/5

5

4

3

2

1

2,114

190

30

17

17

2,368

ratings over the past year

Arddangos pob 12,430 adolygiad
Cwsmer Dibynadwy
1 hour ago
Dyddiad y pryniant: 21/08/2025
Postage
Normally the service is top notch but with the state of our postal service to send an important document 2nd class and not with the correct amount for a large letter meant it took 14 days to arrive...

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0
Rhannwch
Cwsmer Dibynadwy
3 hours ago
Dyddiad y pryniant: 21/08/2025
Great service
0
Rhannwch
Cwsmer Dibynadwy
10 hours ago
Dyddiad y pryniant: 22/08/2025
Very helpful and good service I was happy with the service I received
0
Rhannwch
ML
Mr Lake
Carlisle
10 hours ago
Dyddiad y pryniant: 22/08/2025
What Mr Lake said about The Cumberland:
Excellent service very helpful
Customer services notified us of a good interest rate by phone. We then made an appointment for a face to face interview with rehatfs to opening an IS A. The member of staff Emma explained everything...

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0
Rhannwch
Cwsmer Dibynadwy
11 hours ago
Dyddiad y pryniant: 21/08/2025
Very helpful professional
0
Rhannwch
Cwsmer Dibynadwy
11 hours ago
Dyddiad y pryniant: 22/08/2025
Very good so far
First time for dealing with the Cumberland but so far very happy
0
Rhannwch
Cwsmer Dibynadwy
12 hours ago
Dyddiad y pryniant: 22/08/2025
Brilliant service at the branch.
Excellent service, as always, and Joshua was very professional and polite. He explained everything in detail.
0
Rhannwch
Cwsmer Dibynadwy
1 day ago
Dyddiad y pryniant: 21/08/2025
Very clearly explained, efficient and helpful. Sufficient time was taken over the whole procedure, ensuring complete understanding.
0
Rhannwch
MM
Mr Mccrae
Gatehouse of Fleet
1 day ago
Dyddiad y pryniant: 19/08/2025
What Mr Mccrae said about The Cumberland:
Excellent service, Doing business the traditional way
Karina was excellent, she listened to what we were wanting to do. She was friendly, courteous and a credit to the organisation. Also the lady I dealt with in Dumfries was also a credit to the...

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0
Rhannwch
Cwsmer Dibynadwy
1 day ago
Dyddiad y pryniant: 21/08/2025
A personalised service
Very knowledgeable staff. Friendly and informative (not direct sales!). Efficient system. I observed that the staff know their customers as people and great them with a personalised, friendly...

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0
Rhannwch
Am The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.
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Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

Why trust Feefo reviews?

Am The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.