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The Cumberland Adolygiadau

Rated
Exceptional

Kinder Banking - It's In Our Nature

Service
4.9
/5
Product
4.9
/5

5

4

3

2

1

1,997

189

20

12

16

2,234

ratings over the past year

Arddangos pob 11,863 adolygiad
Cwsmer Dibynadwy
25 minutes ago
Dyddiad y pryniant: 13/06/2025
A very good service
The whole process of opening a fixed rate is a was handled very efficiently. The lady at the Lancaster branch was very clear about the information which was needed and explained details of the isa...

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0
Rhannwch
Cwsmer Dibynadwy
8 hours ago
Dyddiad y pryniant: 13/06/2025
Excellent service
Great service, everything explained thoroughly and easy to understand.
0
Rhannwch
Cwsmer Dibynadwy
9 hours ago
Dyddiad y pryniant: 13/06/2025
Very helpful
Emma was very helpful and informative in setting up Isas and bonds for my wife and myself i
0
Rhannwch
Cwsmer Dibynadwy
11 hours ago
Dyddiad y pryniant: 13/06/2025
Very helpful both in branch and over the phone
0
Rhannwch
MH
Mr Hall
Workington
23 hours ago
Dyddiad y pryniant: 13/06/2025
What Mr Hall said about The Cumberland:
Professional and courteous.
0
Rhannwch
MJ
Mrs Jackson
Kendal
1 day ago
Dyddiad y pryniant: 13/06/2025
What Mrs Jackson said about The Cumberland:
Polite & professional
Very explanatory… in layman’s terms so I understood, very polite & professional got to the point and made me feel at ease it’s a big decision dealing with you finances.
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SimonaB
The Cumberland
1 day ago
Thank you for leaving such a positive review, Mrs Jackson, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.
0
Rhannwch
Cwsmer Dibynadwy
1 day ago
Dyddiad y pryniant: 13/06/2025
Telephone adviser.
My telephone adviser was on time, understanding and efficient, and explained everything I needed to know about my investment.
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SimonaB
The Cumberland
1 day ago
Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.
0
Rhannwch
Cwsmer Dibynadwy
2 days ago
Dyddiad y pryniant: 12/06/2025
Fast efficient friendly very helpful
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SusanD
The Cumberland
1 day ago
thank you for leaving such a positive review Mr Threlkeld, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.
0
Rhannwch
Cwsmer Dibynadwy
2 days ago
Dyddiad y pryniant: 03/06/2025
Able to discuss my needs with a real human being .
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Emma
The Cumberland
10 hours ago
Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.
0
Rhannwch
Cwsmer Dibynadwy
2 days ago
Dyddiad y pryniant: 10/06/2025
Very pleased with the service I got
Very good and professional
0
Rhannwch
Am The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.
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Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

Why trust Feefo reviews?

Am The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.