Was told would get product in 2 weeks. Took 2 mnths of chasing up. Bad customer service. Promise to get back to you and never do. Returned item after receiving as did not like. Now chasing a refund.
Hannah Nielen-Groen
Cousins Furniture
9 years ago
Thank you for taking the time to leave us feedback. We do appreciate it.
We are sorry that your experience shopping with us was not of the standard expected, by you or us. We can only apologise for the delay to your order and have passed your comments to our distribution manager to hopefully ensure this issue is fixed for the future.
Once again, thank you for taking the time to leave us feedback.
I bought a rug from them and it's quality was very poor , I tried to return it after one day but they didn't Accept it and they never take responsibility about their products.
Hannah Nielen-Groen
Cousins Furniture
9 years ago
Thank you for taking the time to leave us feedback.
We have looked into this. We are, unfortunately unable to accept returns of items that are damaged after purchase. The rug was in perfect, brand new condition when you purchased but had damage when you attempted to return it. We are sorry for any inconvenience this may have caused.
Once again, thank you for taking the time to leave us feedback. We do appreciate it.
Cwsmer Dibynadwy
9 years ago
Of course when the product has poor quality, it will damage easily but the most important is that the shop where selling those products must take responsibility which the cousins never take .
I never purchase anything from you anymore and never recommend you to anybody.
In the end you will be loser because of losing customers.
Product reviews
Dyddiad y pryniant: 10/10/2016
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
Marple
9 years ago
What Trusted Customer said about Cousins Furniture:
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
