Overall the service was very good and the sales person knew his product and was very good explaining in simple term. Also he did not force us to buy and left us alone to make to make final decision.
Product reviews
Dyddiad y pryniant: 12/01/2012
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
14 years ago
had to pick up the table from Oldbury, they were very quick loading it up
Least said the better ! soffice to say I will not purchase from them again............
Cousins Furniture Stores
Cousins Furniture
14 years ago
We are sorry you experienced a delay on your order. Although your order was within the 3-5 weeks lead time on your sales order, we apologise if you were advised differently at point of sale. We will deal with your comments in a positive manner and we apologise for any inconsistency regarding the information given cocnerning your delivery date.
Furniture was rec'd in a very dusty/dirty condition as though had been in storage for some considerable time. On complaining to Cousins I received both a letter and a bouquet of flowers apologising...
Store and variety of products available was very good, customer service was good. Purchased furniture when in sale so very pleased with price paid. Delivery men were friendly and seemed professional...
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Cousins Furniture Stores
Cousins Furniture
14 years ago
Thank you for your feedback.
We are sorry that you are not 100% satisfied with your purchase and a member of our Customer Service team will contact you directly to discuss this further.
Please be assured that we will follow up your comments proactively.
Product reviews
Dyddiad y pryniant: 02/01/2012
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
14 years ago
excellent service both in and out of store could not be happier
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
