Terrible salesman sold us a nest of tables that looked like they had been thrown out of the truck. I had to phone customer services several times,then I had to speak to the salesman myself he...
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Cousins Furniture Stores
Cousins Furniture
14 years ago
We are very disappointed to receive your negative comments regarding a member of our sales team.
Your comments will be investigated and dealt with in a positive and constructive manner as it is imperative the our customers are dealt with professionally at all times.
If you have not received your refund on the returned item, please get in touch with our Head Office on 0121 665 2000 as our records show that this has now been processed for you.
Please accept our sincere apologies for any inconvenience caused on this occasion.
Cousins Furniture Stores
Cousins Furniture
14 years ago
We are very disappointed to receive your negative comments regarding a member of our sales team.
Your comments will be investigated and dealt with in a positive and constructuve manner as it is imperative the our customers are dealt with professionally at all times.
If you have not received your refund on the returned item, please get in touch with our Head Office on 0121 665 2000 as our records show that this has now been processed for you.
Please accept our sincere apologies for any inconvenience caused on this occasion.
In store sales person was very helpful and informative and delivery men were considerate of the carpet by putting covering down and both men were helpful
Product reviews
Cousins Furniture Stores
Cousins Furniture
14 years ago
Thank you for your recent feedback.
We are sorry that you are not entirely happy with your furniture and therefore we will ensure one of our Customer Service Team contacts you to discuss this further.
The Ashley range is a popular model and manufactured by a reputable UK supplier and it is most unusual to receive negative feeback.
We will be in touch within the next 24 hours.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
