Unhelpful sales staff, with no knowledge of product. Couldn't tell me if product was supplied assembled or flat pack and made no effort to find out.
Cousins Furniture Stores
Cousins Furniture
14 years ago
We are very disappointed to receive your negative comments regarding a member of our sales team.
We can assure you that the comments will be investigated and dealt with in a positive and constructive manner to ensure that our sales teams are fully equipped with the necessary product information.
The delivery of the bed was very poor. They didnt stick to the delivery time even when they were aware of my wife being disabled and needing help at the time of delivery. I had three people at the...
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Cousins Furniture Stores
Cousins Furniture
14 years ago
Thank you for your feedback. We are sorry for any delay you experienced on the day of delivery. It is very unusual for us to commit to a specific time for delivery.
As we do deliver to room of choice, unpack/ dispose of the packaging and assemble the majority of products it is difficult for us to specify an exact time for delivery hence why our teams will call and confirm a few hour time slot on the morning of delivery.
Once again, please accept our apologies and please be assured your comments are very valued.
Sales Person was particularly helpful in ensuring that the goods were ordered and delivered on time and when required. He also put the bed together for me after delivery and disposed of the...
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Cousins Furniture Stores
Cousins Furniture
14 years ago
Thank you for taking the time to give us feedback. We're very pleased to hear you were happy with the service you received from our sales team and we hope you enjoy your new furniture. We look forward to seeing you again in the future.
Pleased with the service provided. Good that the delivery men had covers for their shoes to save the carpet. One small complaint was that they asked if I wanted them to put the bed up, when I was...
The reason I chose Cousins was because of the 7 day delivery promise which I did not get even taking into acoount the bank holiday it was still over 2 weeks which I thought was false advertising.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
