Poor communication, item was delayed but I had to constantly ring for updates.
Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your feedback. We're sorry to hear about the delay to your goods arriving, and hope that the non chargeable delivery went some way in restoring your faith in Cousins.
It is disappointed that our communication was not of our normal high standard as we stress to all of our staff about the importance of keeping in tocuh.
Please accept our apologies for any inconvenience caused.
Order placed in February. Store forgot to place my order.
Re ordered in May when store realised error.
Actually received chair in August.
Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your feedback.
We are sorry that you experienced difficulties with the processing of your order. It is very unusual of an error of this kind to occur and we will investgate to ensure that this does not arise again.
As an apology on our behalf, we believe that your chair was delivered free on charge.
We do hope that following this apology and goodwill, your faith in Cousins will have been restored to some extent.
Product reviews
Dyddiad y pryniant: 28/02/2012
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
Very happy with the service we received.
Product reviews
Dyddiad y pryniant: 30/06/2012
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
Salesmen are helpful but don't pester you. Good balance.
Product reviews
Dyddiad y pryniant: 09/06/2012
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
Nice clean store with friendly staff
Product reviews
Dyddiad y pryniant: 21/06/2012
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
Good Service
Product reviews
Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your recent feedback.
If you have concerns over the quality of the Luna range, please do not hesitate to contact a member of our Customer Service team or indeed your salesperson and they will be more than happy to discuss this with you.
Great service as usual very very helpful could not ask for anything better thank you.
Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your comments.
We are pleased to see that you were happy with the bedstead you received, and that you enjoyed your experience in store. We will look forward to seeing you in store again soon.
i posted a letter two months ago recorded delivery to the headqurter complaining about the extra charge that cousins charged me in my last purchase. they never come back to me and i could assume that...
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Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your feedback.
We are sorry that you feel this way. We are advised that one of our Senior Management team has been in touch to discuss this with you in more detail.
Please accept our apologies for any inconvenience caused.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
