Awful customer service in terms of waiting time for delivery and a complete lack of information.
Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your feedback.
Although we will always endeavor to deliver our goods as quickly as possible, high demand on some of our most popular products means that we occasionally have to extend our advised lead times. We can only apologise in this case that you felt there was a lack of information given.
If you'd like to discuss this in person please don't hesitate to contact us directly on 0121 665 2000.
The gentleman we dealt with in store was very helpful without being pushy. Delivery of the goods were on time, the delivery men were pleasant and helpful putting together the furniture quickly and in...
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Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your feedback.
We're glad to see you were pleased with the service you received in store and that we were able to quickly assist in delivering your shelf supports.
We hope you continue to enjoy your new dining furniture and look forward to seeing you again in the future.
Product reviews
Dyddiad y pryniant: 15/11/2012
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
Kay at the Dudley store was extremely helpful
Product reviews
Dyddiad y pryniant: 03/11/2012
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
2months for delivery of a table which had a sticker available next day.
Product reviews
Dyddiad y pryniant: 04/11/2012
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
Always receive good service at Cousins. They have a good and wide choice of products.
I was totally pleased with Cousins, not only by their excellent service in store (we were served by an older gentleman who obviously had a lot of experience in selling furniture), but also by the...
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Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your review.
We're very pleased to see you were so happy with the service you received, both from our staff in store and our own delivery team.
As always we appreciate any feedback our customers give us and we do hope to see you again at Cousins in the future.
I hadn’t heard of Cousins before but my husband spotted an ad in the local paper. We needed to furniture for the lounge and dinning room so thought we would take a look. I had already seen...
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Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your feedback.
We're very pleased to hear you were so impressed with our range of products, and it's great to see you managed to find exactly what you were looking for.
We do hope you continue to enjoy your new furniture and we will be sure to pass your compliments on to our store staff.
Good variety of quality furniture. Unfortunately, like many other retail outlets they have sale items that appear to be on sale all year round and therefore the customer is unable to gauge the true...
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
