very nice sales man and cashiers delivery men OK when they eventually arrived. Appalling customer service by the Dudley manager when I called at 4pm when the sofa hadn't arrived told me I was wrong...
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Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for taking the time to leave us feedback.
We are sorry that you are unhappy with the service you received from our Dudley store and as stated in the letter you received from our Operations Director the store manager is being spoken to.
Our delivery charge is a standard £39 (£45 for weekend delivery)within our normal delivery area regardless of the distance from the store.
Don't handle problems well still no reply to an email regarding a faulty la,p ongoing since oct 2012
Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for taking that time to leave us feedback.
Having checked your order it seems that your lamp has now been delivered to you.
The lamp you originally purchased was a discontinued item and, as such, we were unable to reorder it when we had issues with the original lamp.
Please accept our apologies for the inconvenience this caused you.
Product reviews
Dyddiad y pryniant: 28/09/2012
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
Verrygood
Product reviews
Dyddiad y pryniant: 07/03/2013
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
sales team where really helpful and lovely...love the store
Would never shop with cousins ever again or recommend you.
Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your feedback.
We are sorry that you would not recommend us. Having checked your order it seems that our customer service team did everything they could with your previous order.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
