Unhelpful and rude on the phone. Poor service. Showroom mattress felt completely different to one delivered and because it takes 6 weeks to deliver cannot even refund or exchange product.
Cousins Furniture Stores
Cousins Furniture
11 years ago
We do apologise if you were not happy with the mattress you have received, sorry to cause any inconvenience. Unfortunately in this circumstance, we are unable to allow any refunds as the mattress you have received in your home has been used, this is also due to health and hygiene regulations. We understand that you have not received the customer service you would like to experience with us at Cousins Furniture and we do sincerely apologise for this. We shall try and do our best in future to bring a better experience in our stores to our customers.
If you would like to discuss more about this matter further please do not hesitate to contact our customer service team on 0845 901 4000
Reliable service with helpful staff. The stores carry a good range of furniture in all departments and the website is easy to navigate. Delivery guys are great.
Cousins Furniture Stores
Cousins Furniture
11 years ago
Wonderful feedback, thank you!
We shall pass on your kind message to our sales and delivery team!
Hope you are enjoying your sofa
Good advice in store and very efficient delivery service.
Cousins Furniture Stores
Cousins Furniture
11 years ago
Thank you for your time providing us feedback. Much appreciated! We do want to give our customers the best customer service and we are pleased to hear you received just that :)
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
