I bought a sideboard that was an ex-display model paid cash and was told I would get a phone call to arrange delivery. Got a call 5 days later after the unit had been moved to the warehouse for...
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Cousins Furniture Stores
Cousins Furniture
11 years ago
Thank you for giving us your feedback. We do apologize that there has been a delay to your delivery, it is not our intention to cause any inconveniences. However, as this was ordered in our Manchester store all deliveries must be completed directly from our Manchester warehouse which was the reason for the delay before delivery. We are happy that you received good service with our delivery team and we shall pass on your message to them. We do hope our sideboard looks good in your home.
Service was great in store. But the lady at reception when I went to collect my item at the Oldbury depot needs a long course in customer service. The guy who brought the item out to my car wasn't...
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Cousins Furniture Stores
Cousins Furniture
11 years ago
We are happy that you received good service in our stores. However, we do sincerely apologize that you feel you did not received the same service in our depot and do hope this does not affect your next visit with us at Cousins Furniture. We do hope that your TV unit looks good in your home.
The wrong cushions were dispatched with the sofa and I am still awaiting replacements. Steph Collins 16 December
Cousins Furniture Stores
Cousins Furniture
11 years ago
Thank you for your time giving us feedback. We have passed your information details to our customer service team and they will investigate further to solve this matter, they will contact you as soon as possible.
the staff in the store were very helpful and polite. The delivery staff were also very professional, putting down sheets to protect my carpet whilst they were delivering the table.
Cousins Furniture Stores
Cousins Furniture
11 years ago
What a lovely feedback, thank you! We shall pass on your kind message to our sales and delivery team! Enjoy your dining furniture!
Product reviews
Dyddiad y pryniant: 04/10/2014
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
11 years ago
great service
Product reviews
Dyddiad y pryniant: 17/10/2014
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
11 years ago
Delivered within the time scale stated on order. Staff helpful
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
