A chairbed ordered beginning December with a promise to be here before Christmas as it was needed for family arrived January 2nd . Many phone. Calls no response.no reply to my letter of complaint...
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Cousins Furniture Stores
Cousins Furniture
11 years ago
Thank you for taking the time to leave us feedback.
We are sorry that you had issues with your order.
We raised your issue with the store you purchased from for you and I believe that the store manager contacted you today to resolve the matter and offer a gesture of goodwill.
We hope that you are happy with the outcome and sincerely hope that this experience will not stop you shopping with us in the future.
Product reviews
Dyddiad y pryniant: 26/11/2014
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
11 years ago
Very impressed with the store and sales people who were very helpful
Very helpful staff ,understood what we were looking for, got good quality furniture at a reasonable price.
Cousins Furniture Stores
Cousins Furniture
11 years ago
Fantastic to hear that you have received great customer service at Cousins Furniture Store. We do hope you are enjoying your purchase and do hope to see you soon!
Please advise delivery drivers to ensure use of a CLEAN DUST SHEET or only walk on one side of dust sheet, we had a white carpet and had to clean carpet after drivers left ? it would have been easier...
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Product reviews
Dyddiad y pryniant: 21/09/2014
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
11 years ago
no surprises all done as stated by salesman
Product reviews
Dyddiad y pryniant: 30/11/2014
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
11 years ago
Salesman was very helpful not pushy at all and was very helpful
I was disappointed at the considerable delivery charge added once I placed my order
Cousins Furniture Stores
Cousins Furniture
11 years ago
Our apologise if you feel that you were not happy with our delivery charge. However, as a prestigious furniture company we do have to have a competitive delivery charge. We do hope this does not affect your next visit with us at Cousins Furniture.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
