According to the website, we should have been informed of the time and date of the delivery so that arrangements could be made to ensure that someone was available to accept the delivery. We were not...
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Cousins Furniture Stores
Cousins Furniture
11 years ago
Thank you for your feedback. we can only apologise that the drivers did not call further ahead or your mobile number. These comments have been passed to our warehouse manager to be followed up.
With regard to the bookcase itself, as you said, it is made from natural materials which leads to variation between pieces.
We hope that you enjoy your bookcase and that your experience with our delivery team won't stop you from shopping with us in the future.
Product reviews
Dyddiad y pryniant: 03/01/2015
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
11 years ago
Delivered when stated they would. No problems.
Product reviews
Dyddiad y pryniant: 10/01/2015
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
11 years ago
Found items here that I've not seen in other furniture stores and at competative prices.
Have not always been pleased with previous furniture buys but in fairness they
did resolve the issue and offered a replacement, which is why I have dealt
with Cousins again.
Had no problem with the service as such. However we ordered a double bed as that is what we had already. However on receiving the delivery it appears that double beds have changed size and we could...
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Cousins Furniture Stores
Cousins Furniture
11 years ago
We are sorry that you experienced a delay to your order. Unfortunately, due to the festive period we were unable to obtain your sofas from the manufacturer as quickly as normal and for this we can only apologise.
Having checked your order we do believe that the store gave you some loan furniture by way of apology while we were waiting for your order to arrive into stock and we hope that this reduced the inconvenience for you.
Thank you for taking the time to leave us feedback and we hope that this experience will not prevent you from shopping with us in the future.
Cousins Furniture Stores
Cousins Furniture
11 years ago
***Please disregard the previous feedback, it has been incorrectly added to this order.***
Thank you for taking the time to leave us feedback. We are sorry that you have had issues with the service from our stores.
We are unaware of any changes to the sizes of beds and as far as we are aware a double bed has always been 135cm and a kingsize 150cm. Your comments have been passed to management so that if this is the case our sales staff can ensure that other customers are made aware of any changes.
Once again, thank you for your feedback and we hope to see you in store in the future.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
