Good, friendly service, but we were very disappointed when, two weeks after we had placed our order, Cousins phoned us to say that they couldn't get the chair for us in our chosen fabric, so we had...
The service provided by the sales person was excellent. He was there when I needed advice & assistance regarding details of sofa choice, but did not put us under any pressure to buy, which I really...
But very compact with furniture boxed at the entrance doors
Cousins Furniture Stores
Cousins Furniture
11 years ago
Thank you for taking the time to leave us feedback. Unfortunately, as the products were bought in our clearance event and, as such, were sold as seen and inspected by yourself at the time of purchase all we can do is apologise that the table was not in the condition you expected.
If you wish to discuss the matter further please do not hesitate to contact our customer service department who will be able to give you further information regarding any potential options you may have with regard to getting the table leg repaired.
Once again thank you for taking the time to leave us feedback and we hope that you will shop with us again in the future.
Delivery was promised within 3-5 weeks and I had this in writing. After 6 weeks had passed I had to chase the order with no definite answer. After 7 weeks I called again and eventually my sofa was...
Read more
Cousins Furniture Stores
Cousins Furniture
11 years ago
Thank you for taking the time to leave us feedback, we can only apologise that there was a delay to your order.
We are also sorry that you were not kept updated on the progress of your order. Please accept our assurances that this is not normal practice and that your comments have been passed on to the relevant people.
Once again, thank you for taking the time to leave us feedback and we hope that this experience will not prevent you from shopping with us again in the future.
Product reviews
Dyddiad y pryniant: 30/12/2014
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
11 years ago
Will not shop elsewhere for home items
Product reviews
Dyddiad y pryniant: 25/02/2015
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
11 years ago
the salesman was very knowledgable and really helped us in making our decision
Product reviews
Dyddiad y pryniant: 21/02/2015
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
11 years ago
Always been happy with things brought from cousins
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
