My parcel was delivered but i was not notified by email of day or time it would arrive.
The parcel was dropped off at my neighbours.
When i opened the parcel 2 of the plates were broken. I rang and...
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Muhammed
Cooksmill
6 years ago
Thank you for your review. Unfortunately on occasion easily breakable items such as plates can get damaged in transit despite our best efforts to pack things adequately. We are glad you received your replacement goods quickly.
1. Improve the website so that it is phone enabled. It took far too long to place a very simple order.
2. Stock more of your popular products or notify customers more clearly if not available.
3....
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Muhammed
Cooksmill
6 years ago
Thank you for your review. We appreciate all customer feedback good and bad. We are in the process of building a new website which will be live in the new year. This will include clearer indications of available stock on checkout. We do listen to customers feedback and this is being incorporated into the design.
Very good easy to use website, good prices and prompt delivery
Muhammed
Cooksmill
6 years ago
Thank you Mark for your review. We are glad to hear the website was easy to use and that the delivery was prompt. We hope we can impress you again on your next order.
Product reviews
Muhammed
Cooksmill
6 years ago
Thank you for your review of the Stewart clear jug.
Dyddiad y pryniant: 01/12/2019
0
Rhannwch
PG
paul griffiths
Dilyswyd gan Feefo
6 years ago
What paul griffiths said about Cooksmill:
Very efficient, slight problem with order but they couldn’t of handled it any more professional that what they did.
Muhammed
Cooksmill
6 years ago
Thank you Paul for your review. We are happy to hear your problems were dealt with quickly and professionally and we hope we can impress you again with your next order.
Product reviews
Muhammed
Cooksmill
6 years ago
Thank you for your review of the Stainless Steel Karahi
Muhammed
Cooksmill
6 years ago
Thank you for your review of the stainless steel gratin dish.
Ordered 20 balti dishes and one came damaged. Took photos and emailed them twice now without any reply. Very disappointing.
Muhammed
Cooksmill
6 years ago
Thank you for your review. We appreciate all feedback good and bad. We would like to apologise for the delay in replacing the damaged item. A replacement dish has been sent to you which you have received. Again, we would like to apologise for the delay and hope we can impress you with your next order.
It's a shame really that these guys are so bad at delivery. They have a great range at great prices. I always order from them now as a last resort.
Let's take this order. I was getting low on some...
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Muhammed
Cooksmill
6 years ago
Thank you for your review. We appreciate all feedback good and bad. We do appreciate that our customer service on this occasion has not been up to the standards we expect. This is something we are working to resolve by hiring more staff. We would like to apologise for the delays you experienced and hope we can impress you in the future.
Product reviews
Muhammed
Cooksmill
6 years ago
Thank you for your review of the Kilner dispenser.
Dyddiad y pryniant: 27/11/2019
0
Rhannwch
SE
Stacey Evans
Dilyswyd gan Feefo
6 years ago
What Stacey Evans said about Cooksmill:
The pudding bowls are perfect for what I need and great quality for the price.
Muhammed
Cooksmill
6 years ago
Thank you Stacey for your review. We are glad you where happy with the price and quality of the pudding bowls.
Product reviews
Muhammed
Cooksmill
6 years ago
Thank you for your review of the Porcelite pudding bowls.
If I could leave 0 stars I would have! Shocking company considering they are suppose to be catering B2B! I had to chase my order up numerous of times, no reply to emails! And had to call them as no...
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Muhammed
Cooksmill
6 years ago
Thank you for your review. We appreciate all feedback from customers good or bad. We apologise that the levels of service you have experienced have not met up to our standards. Your issues have been passed onto the company director for discussion and review.
Product reviews
Muhammed
Cooksmill
6 years ago
We are sorry you didn't see on the description that a color coded handle is available and the green link to the handle. We will look at making the description clearer.
Muhammed
Cooksmill
6 years ago
We are sorry you didn't see on the description that a color coded handle is available and the green link to the handle. We will look at making the description clearer.
Unfortunately the stock wasn't there so was offered to wait longer or take a refund. Due to requirement had to take refund which was processed in a few days.
Muhammed
Cooksmill
6 years ago
Thank you for your review. We have thousands of lines on the website and not everything is always in stock. However when a product isn't in stock the lead time is clearly displayed on the product page. We apologise for the inconvenience.
Product reviews
Muhammed
Cooksmill
6 years ago
Thank you for your review of the Whitefurze platter.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.