Recenze společnosti Wightlink

Hello, Thank you for taking the time to share your feedback. I am sorry you found the communication to be poor with delays and cancellations. We always do our best to keep customers informed to the best of our ability however, your feedback has been noted as we look for ways we can improve our service.

Hello, Thank you for your review. I am glad that your experience travelling with Wightlink was a good one and you found our teams to be helpful and friendly and the ships to be clean and tidy. We look forward to seeing you onboard again soon.

Hello there, My apologies that you feel this way. I am sorry you find the fare prices too high. Keep an eye on our 'offers' tab on our website for ideas on ways to save. I would also recommend to sign up for our newsletter, if you haven't already done so, to keep up to date with all of our latest offers which may help bring the cost down. Like many other companies, we took the decision to go cashless as part of many changes we had to make to adapt our services whilst we continued to operate during the pandemic. We will continue to take card only payments as we have found that this has had a substantial impact on our service. Thank you for your feedback on this. I do hope you will choose to travel with us again soon.

Hello, I am very sorry that you feel this way. We do not advertise any of our services as travel connections because of the difficulties involved. Unfortunately, it is not possible to provide good connections with all rail services, as there are trains operating from Ryde Pier as well as Portsmouth, with arrival times and departure times on both sides important for travel connections. At peak times there are services arriving at Portsmouth Harbour on average more frequently than every 10 minutes, with bus connections and connections with the international port also important to passengers. Once again, my apologies for this however, your feedback has been noted as we continue to look for ways we can improve our service.

Hello, Thank you for taking the time to share your experience of travelling with Wightlink. I'm pleased that you found the website so easy to use and glad you enjoyed your trip. We hope to see you onboard again soon.

Hello there, Thank you for taking the time to share your experience of travelling with Wightlink. I'm glad that you found our website easy to use and our staff to be so helpful and friendly. We are looking forward to welcoming you onboard soon.

Hello, Thank you for taking the time to share your feedback. I am sorry for the delay to your sailing and for the disruptions to your onward travel plans. We do appreciate the frustration caused when delays happen however, the safety of our customers and crew is our highest priority and our teams work extremely hard to not delay the service further. With regards to the pricing, we use Flexi-Pricing, which means that prices for a particular crossing may increase in line with demand for that crossing. Our fares also reflect the cost of running our service (which is not subsided). The sooner you book, the more likely you are to pay a lower fare and fares will generally get higher the closer you get to the sailing date, particularly during busier times. Once again, I would like to thank you for sharing this as we continue to look for ways we can improve our service.

Hello James, Thank you for your review. I'm very pleased to see that you always find Wightlink provides a great service overall and you enjoy sailing with us. We really appreciate you taking the time to share this and look forward to seeing you onboard again soon.

Hello there and thank you for your feedback. My apologies that you were unable to book your preffered sailing. We would always advise to try and book far in advance where possible to avoid disappoint. In quieter times, it is not normally an issue getting the times you would like. As we are now approaching busier times, we do sail more often but we also become fully booked a lot sooner. Unfortunately, Amex is not accepted in our retail outlets as the costs are too high however, your feedback is appreciated and has been noted. Thank you again for sharing this and hope to see you onboard again soon.

Hello Neil, Thank you for taking the time to share your feedback with us. I am sorry that you were disappointed by the cost of your journey. We use Flexi-Pricing, which means that prices for a particular crossing may increase in line with demand for that crossing. Our fares also reflect the cost of running our service (which is not subsidised). The sooner you book, the more likely you are to pay a lower fare and fares will generally get higher the closer you get to the sailing date, particularly during busier times. I can see you used a discount for this booking which did take the price down however, we would also advise that as an island resident, you can apply for a MyLink card through our website. You will get the best foot passenger fare prices and have access to drink discounts and surprise seasonal offers. Thank you once again for sharing your experience with us. We hope to see you onboard again soon.