Recenze společnosti Viator

Thank you very much for your feedback. We are very sorry to hear of your difficulty in trying to print your vouchers. Our system was designed with the utmost flexibility in mind. Currently, we are revamping our Viator site to make it more user friendly and we are working hard to make sure our updated site provides you with the most efficient booking experience. We are unfortunately no longer supporting the App functionality on Android or IOS, however, you can still access your bookings and vouchers via the Viator mobile website. While customers are still currently able to make new bookings via the Android or IOS app, the functionality for 'Manage My Bookings' is not functional at this time, which includes the option to view your vouchers. We are so happy that you were proactive in printing your vouchers for this activity, although this information should have been made available to you prior to your trip. We greatly apologize for the inconvenience and do hope to be of excellent service to you in the future. We also hope the remainder of your trip was both a pleasant and memorable one.

Thank you for your feedback. We are sorry the pricing on our website was confusing on this occasion. All pricing and availability are set by the respective suppliers of the tours and activities on our site. The price initially shown on the tour page is a “From” price. This price is offered on this tour however it may not be applicable to your specific travel date. Once the actual travel date is selected, the pricing for that date is displayed and will not change. Our pricing calendar was designed so that users could alter their date to find a lower price if one is offered. Please be sure to look on the left side of the price calendar menu as there sometimes may be varying prices for that day depending on how many individuals you are booking for your party. For example, Private Tours are more expensive when there are fewer people booked for the traveling party; the per person cost drops when you book for more people. Private Tours are only for you and your party alone. These tours will show a “starting from” price which is based on the per person cost for the maximum number of travelers in one party. The total rate for these Private Tours is set, meaning regardless of the number of guests traveling in one group, the final total will be the same. This is much different than Shared Tours where you would be traveling with other people you are not familiar with. We are happy to hear that you were able to complete some of your bookings with us, as we value your patronage and loyalty. We apologize for the inconvenience and do hope that your upcoming trip is both a pleasant and memorable one. We hope to be of excellent service to you in the future.