Recenze společnosti Viator

Thank you very much for your feedback. Your experience on this tour will definitely help future travelers and the supplier of the tour to improve their services. We welcome all feedback, both positive and negative, as this is how we gain the most accurate information about our local suppliers. We are disappointed that our tour operator’s service did not meet your expectations on this occasion, and the behavior you experienced during this tour is unacceptable. This is not a standard practice with any of our tour operators. Please be assured that your comments have been forwarded to our product team for review with this supplier. As Viator is currently revamping the Reviews option on our website, we ask that you submit your tour review on TripAdvisor.com, since all of our Viator products are also available on our sister site TripAdvisor. No account is necessary for you to submit a review on TripAdvisor and you can include any information and details that you were looking to publish on Viator. Feefo is used for Viator to collect feedback on our internal customer service, not on the tours or suppliers themselves. We would appreciate your re-consideration of our rating on this Feefo survey as your comments pertain exclusively to your experience during your tour from the supplier directly, not from Viator customer care. We apologize for the inconvenience and do hope that the remainder of your trip was both a pleasant and memorable one, and we look forward to being of service to you in the future.

Thank you very much for your feedback. We are very sorry to hear of your difficulty in trying to print your vouchers. Our system was designed with the utmost flexibility in mind. Currently, we are revamping our Viator site to make it more user friendly and we are working hard to make sure our updated site provides you with the most efficient booking experience. We are unfortunately no longer supporting the App functionality on Android or IOS, however, you can still access your bookings and vouchers via the Viator mobile website. While customers are still currently able to make new bookings via the Android or IOS app, the functionality for 'Manage My Bookings' is not functional at this time, which includes the option to view your vouchers. We are so happy that you were proactive in printing your vouchers for this activity, although this information should have been made available to you prior to your trip. We greatly apologize for the inconvenience and do hope to be of excellent service to you in the future. We also hope the remainder of your trip was both a pleasant and memorable one.