They cold vet these rooms better. My first room has a sewage odor and the HVAC did not work on one side.
The replacement room had numerous mystery stains and a bed that sagged so much it was...
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Cherie
Suiteness
8 years ago
Hi Ray -
Thank you so much for your feedback. I am so sorry about your reservation on Suiteness.
The condition is truly unacceptable and we would never want to promise a stay we would not want to enjoy ourselves. We have reached out to our hotel partners to look further into your reservation and to protect the stays of future guests.
In our experience, rates typically increase as check-in dates become closer however since we do not control pricing, they are able to become lower as well. When it comes to our recommendations, we'd rather provide you with a price match in the event of any price decreases instead of being unable to assist if rates increase or availability changes.
Our guest's experiences are always our number one priority. I've reached out personally to offer you a refund on your existing your reservation as well as discount on a future reservation as an opportunity for us to make this up to you.
Thank you so much for your feedback again, and for using Suiteness. Please never hesitate to reach out to us at (415) 857-2359 or concierge@suiteness.com if there's anything we can do to help,
Cherie
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Důvěryhodný zákazník
8 years ago
Great Deals, that are really legit!
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TC
Trusted Customer
Cupertino
8 years ago
Co říká Trusted Customer o Suiteness:
Great Service!
Excellent personalized and prompt service. The rates were better than I could get directly from the hotel or on any of the hotel.com type sites. They even helped me get discount tickets for a show.
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TC
Trusted Customer
8 years ago
Co říká Trusted Customer o Suiteness:
Very easy to work with. The staff were very receptive to helping me schedule thing I wanted to do
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Důvěryhodný zákazník
8 years ago
Site easy to use.
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TC
Trusted Customer
NY
8 years ago
Co říká Trusted Customer o Suiteness:
Great selection of hotels
Site is easy to navigate and search through a great selection of suites at excellent prices.
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TC
Trusted Customer
8 years ago
Co říká Trusted Customer o Suiteness:
amazing service good results
0
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TC
Trusted Customer
8 years ago
Co říká Trusted Customer o Suiteness:
Great
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TC
Trusted Customer
8 years ago
Co říká Trusted Customer o Suiteness:
The price, purchasing experience and hotel was great. Only reason i gave it 4 stars is because we were promised connecting rooms by suiteness and we did not get them.
Cherie
Suiteness
8 years ago
Hi there -
Thank you so much for your feedback and I am so sorry your rooms were not connected.
Connecting rooms are a newer technology for hotels as we work with an internal team on-site. Since your stay has already occurred, I would love to personally make sure any future stays go exactly as they plan by offering you a discount towards your next stay. For any instances where there is a disconnect between what you have booked and what you have received, please connect with us immediately at (415) 857-2359 or concierge@suiteness.com so we are able to remedy any issues ASAP.
We would never want to promise a stay that we wouldn't want to enjoy ourselves. I am so sorry about this experience again and have emailed you personally with a discount towards your next stay with us as an opportunity for us to make it up to you.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
