When I first started looking for a suite, I was having a hard time getting the right price for my suite; however Alexandria was able to turn my experience completely around and was extremely helpful...
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Důvěryhodný zákazník
8 years ago
👍
Great service,help with with every question and thought I had..
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Trusted Customer
8 years ago
Co říká Trusted Customer o Suiteness:
Roomy suite. Asked for early check in but it was ignored. Not happy
We asked for early check in and was ignored. Was told check in was 4 and then 4 to 6 pm. We waited again and then talked to a different desk clerk -.
Desk clerk Joy ( her name) was the one bright...
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Cherie
Suiteness
8 years ago
Hi Lucia -
Thank you so much for your feedback.
Suiteness Concierges are happy to place any early check-in requests and do their best with the hotel to accommodate them. Early check-in is a request that is granted upon availability (if the room is occupied the night before and how quickly they can prepare the room for you). I'm so sorry about the miscommunication that occurred at the check-in desk and am happy that you were able to connect with Joy who was able to resolve that for you.
Please let me know if there's anything the Suiteness team could do for you at (415) 857-2359 or concierge@suiteness.com
Cherie
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Důvěryhodný zákazník
8 years ago
Pleasant
It was pleasant and easy. However, no one mentioned a hotel hold, which was $600 for the two rooms for two nights. That is a big hold! Maybe that should be included in the info by the resort fee.
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Trusted Customer
Philadelphia
8 years ago
Co říká Trusted Customer o Suiteness:
Most impressive was that after the shootings in Vegas they called me 3x and
Most impressive was that after the shootings in Vegas, they called me 3x and emailed me over next 24 hours to check on my well being and to help with any accommodations.
I was also pleased with the...
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Důvěryhodný zákazník
8 years ago
- Suite has a great space for parties and the view is amazing!
- Helpful with accommodating limo service (instead of airport service, they were able to pick up to and from a local residence)
- Able...
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Cherie
Suiteness
8 years ago
Hi there -
Thank you for your feedback!
I'm so glad that our Suiteness concierges were able to help you find a great room as well as set up transportation for you. Luggage mix-up is definitely not acceptable as we would want our guests to be able to focus on enjoying their stay as well as not worry about any inconveniences such as looking for ice. If it were up to us, we would have our Concierges on-site with you to help make sure everything was taken care of.
We wish we were able to step in while these events occurred and steer the experience in a different direction. However, since your stay has already occurred, I've reached out personally on how we can make this up to you. Customer experiences are our number one priority and we definitely want to make sure we do all that we can.
Thank you so much for your feedback and please do not hesitate to reach out anytime at (415) 857-2359 if there's anything we can do to help,
Cherie
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TC
Trusted Customer
8 years ago
Co říká Trusted Customer o Suiteness:
The worst.
Everything was a disaster.
Concierge messed up the dates and called me expecting me to check in the next day, a month early.
No pickup, when requested, forgot to pick us up.
Horrible suite,...
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Cherie
Suiteness
8 years ago
Hi Andrew -
Thank you for your feedback.
Although our Suiteness concierges are available at all hours at concierge@suiteness.com or (415) 857-2359, we are not currently able to be with you for the entire experience - from shopping for a suite on Suiteness to arriving at the check-in desk at our hotel partners. If it were up to us, we'd be with you every step of the way and take over any issues that occur immediately. As a team who travels often, we pride ourselves in creating memorable experiences for our guests.
I want to say sorry on behalf of Suiteness for any incidents that occurred during your stay and only wish we were aware when they were happening so we could take care of those immediately for you.
I've reached out personally regarding how we can make it up to you for a future stay as well as connecting with our hotel partner for further compensation for your troubles.
As a growing start up, we appreciate your business and feedback as it helps us become better for our guests. Thank you again for the feedback,
Cherie
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TC
Trusted Customer
8 years ago
Co říká Trusted Customer o Suiteness:
Smooth, easy, and helpful!
This was a smooth process from start to finish. The customer service was great. When one of the members of our party had to cancel at the last minute due to Hurricane Irma, Suiteness helped us cancel...
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Trusted Customer
8 years ago
Co říká Trusted Customer o Suiteness:
Make sure the location you are staying at has all the right information. We were to have 2 suites with adjoining rooms, had to wait 1 day for the 2nd suite to be ready. Check in took 45 minutes. ...
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Cherie
Suiteness
8 years ago
Hi Cindy -
Thank you for your feedback and for speaking with me on the phone today.
Currently we are not able to take over the entire travel experience for you - from when you're shopping for a suite to when you're on-site at our hotel partners. If it were up to us, we'd be with you every step of the way. However, even though we are not with you on-site we are available at (415) 857-2359 or concierge@suiteness.com at all times and would love to step in whenever possible to take care of any issues that might arise or even just help you decide where to eat for dinner. Since your stay has since occurred, we've opened the conversation with our hotel partners to look more into this as well as helping us prevent this experience from happening again.
I've reached out additionally to offer a discount towards your next stay for us as an opportunity to make it up to you and create a memorable experience for you.
As a growing start up, we appreciate your business and your feedback and are always interested in what we could do to improve.
Please do not hesitate to reach out to us anytime at (415) 857-2359.
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Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
