Hello Sandra, I'm sorry you are unhappy with the service we provided. We print all of our stickers to order so that we are able to provide stickers that are fully customised. This means orders take 3-4 working days to process, print, finish and dispatch. It was then sent via first class postage which normally takes 1-2 working days, however we are unable to guarantee this as it greatly depends on the speed of the Royal Mail. Looking into your order I can see that the order was placed on the 12th and dispatched on the 18th. On this occasion your order seems to have taken 1 day longer than normal. As an apology we have sent you a discount code directly. Please keep an eye on your spam folder for this. I do hope you decide to use with us again for your customised stickers.Kindest regards,KylieSchool Stickers