Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

ROL Cruise Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/rol-cruises | Feefo

Zobrazení všech 24,834 recenzí

Důvěryhodný zákazník

5 days ago

Datum nákupu: 10/07/2025

AS ABOVE

AS ALWAYS CHARMING CARING CONSIDERATE AND MOST IMPORTANT EFFICIENT

Megan Hammond

ROL Cruise

3 days ago

Thank you for your review, we are so pleased to hear that you find our agents caring, considerate and efficient. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

6 days ago

Datum nákupu: 09/07/2025

Well done ROL

As always the knowledge and expertise of the ROL staff is outstanding, so helpful and polite and determined to get you the best deal possible.

Megan Hammond

ROL Cruise

3 days ago

Thank you for your review, we are thrilled to hear that you find our agents knowledgeable, helpful and polite. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Prohlédnout si celou recenzi zákazníka

Ann Knowles

Nottinghamshire

7 days ago

Datum nákupu: 05/07/2025

Co říká Ann Knowles o ROL Cruise:

Easy to deal with

Friendly knowledgeable people at the end of the phone help to make the booking process go smoothly.

Megan Hammond

ROL Cruise

6 days ago

Thank you for your 5-star review, we are pleased to hear that the agent was friendly and knowledgeable. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Prohlédnout si celou recenzi zákazníka

Ludmila Vandermolen

London

7 days ago

Datum nákupu: 08/07/2025

Co říká Ludmila Vandermolen o ROL Cruise:

When you have the best why bother with the rest?

Cannot be faulted. Have been a customer for a long, long time and would not use any other firm.

Megan Hammond

ROL Cruise

6 days ago

Thank you for your review, we are so pleased that you book regularly with us. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

7 days ago

Datum nákupu: 06/07/2025

Always helpful and efficient.

Extremely helpful. We have come to rely upon ROL for our cruise bookings. The service provided is always prompt, caring and efficient. We will continue to come to ROL for all our future booking.

Megan Hammond

ROL Cruise

6 days ago

Thank you for your review, we are pleased to hear that you find our agents helpful, caring and efficient. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Prohlédnout si celou recenzi zákazníka

Carol Holt

BRIGHOUSE

8 days ago

Datum nákupu: 07/07/2025

Co říká Carol Holt o ROL Cruise:

Excellent service

We have always received an excellent service over the past 10 years. Cruise's tickets still sent out in post, so know need to get them printed off because we don't have a printer. Keep up the good...

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Megan Hammond

ROL Cruise

8 days ago

Thank you for your amazing review, we are so pleased that you book regularly with us. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

8 days ago

Datum nákupu: 07/07/2025

Booking process

Telephone booking process straightforward. Helpful staff (Darren) Type of cabin grades explained Have used ROL before

Megan Hammond

ROL Cruise

8 days ago

Thank you for your 5-star review, we hope you are looking forward to your holiday. We are delighted to hear that you found Darren helpful. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Prohlédnout si celou recenzi zákazníka

Paul Allinson

Leeds

8 days ago

Datum nákupu: 07/07/2025

Co říká Paul Allinson o ROL Cruise:

Great Service

Very helpful in arranging my cruise.Had all the information I requested on hand

Megan Hammond

ROL Cruise

8 days ago

Thank you for your review, we are pleased to hear that the service was great and very helpful. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Prohlédnout si celou recenzi zákazníka

Peter Lodge

Wigan, Lancashire

9 days ago

Datum nákupu: 06/07/2025

Co říká Peter Lodge o ROL Cruise:

Good booking process, but documentation flawed.

The booking process was fine, but when I was sent the itinerary and the ABTA certificate, it said London rather than Manchester as the departure point. I know that this will be corrected when I point...

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Megan Hammond

ROL Cruise

7 days ago

Thank you for making contact with us, I understand a member of our team has been in contact with you directly with this matter, however we do remain on hand should you require any further assistance. Kind regards, the ROL Cruise Team

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

10 days ago

Datum nákupu: 05/07/2025

What I expected from ROL

It was what I expected. All our questions answered and we were contacted later in the day at the arranged time to see if we wanted to go ahead with the booking.

Megan Hammond

ROL Cruise

9 days ago

Thank you for your 4-star review, we hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Prohlédnout si celou recenzi zákazníka

Neobdržel/a jste pozvánku k recenzi?

O ROL Cruise

With over 25 years’ experience at ROL Cruise, we are trying to do things a little differently to the rest of the competition, and that is why we are The UK’s No.1 Independent Cruise Specialist. Choosing ROL Cruise is choosing quality and ensuring an award-winning service for your next holiday. In the last five years, we have won over 50 cruise industry awards, as we continue to strive to deliver you the cruise holiday of your dreams for the best value possible.

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01206 226 094

8th Floor Becket House, 36 Old Jewry, London, Greater London, EC2R 8DD, United Kingdom

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti ROL Cruise

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?