Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

ROL Cruise Recenze | Hodnocení zákaznického servisu pro {{merchantUrl}} | Feefo

Zobrazení všech 25,587 recenzí

Nigel Branston

Ověřeno Feefo

GBR

13 days ago

Co říká Nigel Branston o ROL Cruise:

Excellent cruise agents

ROL reps are excellent. Polite and understanding, they have on several occasions (including this one) managed to arrange extras for me that are not part of the advertised package for a given cruise....

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Megan Hammond

ROL Cruise

12 days ago

Thank you for your fantastic review. We're delighted to hear that our team has consistently provided the level of service you've come to expect from ROL. It's wonderful to know that we've been able to help arrange additional extras, provide clear information, and give you the time and support needed to make the right choices for your travels. Your continued loyalty over the years means a great deal to us, and we're especially pleased that you've enjoyed problem-free experiences with every booking. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

13 days ago

v.good conversation with a knowledgeable advisor who understood and addressed my requests.

Megan Hammond

ROL Cruise

12 days ago

Thank you for your kind review. We're pleased to hear that you had a very good conversation with our advisor and that they were able to understand your requirements and provide knowledgeable assistance. We appreciate your feedback and look forward to helping with your future travel plans. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

13 days ago

Both Ollie and Ed were polite and helpful. They listened to my concerns and answered them with ease. Explained everything with confidence and reassurance.

Megan Hammond

ROL Cruise

13 days ago

Thank you for your review, we are so pleased to hear that Ollie and Ed were able to assist you with your booking. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

15 days ago

Yet another ROL Booking experience

As always I received a prompt and professional service. We have booked with ROL several times now. You can ask any question you want about your holiday booking and will always get a helpful reply.We

Megan Hammond

ROL Cruise

15 days ago

Thank you for your lovely review, we are so pleased that you book regularly with us. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

16 days ago

Usual excellent service.

Our booking was slightly more complicated than usual because of credit from the cruise line we were booking with. It, inevitably, therefore, took longer than usual. We were looked after by Henry who...

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Megan Hammond

ROL Cruise

16 days ago

Thank you for your amazing review, we are delighted to hear that Henry was able to assist with your booking. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

16 days ago

No long wait for response. Friendly professional service

Megan Hammond

ROL Cruise

16 days ago

Thank you for your 5-star review, we hope you are looking forward to your holiday. We are delighted to hear that you found our agents friendly and professional. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

17 days ago

Always efficient and give helpful guidance. I dealt with Callum an d Zak on this occasion booking g an Azamara cruise for 2028.

Megan Hammond

ROL Cruise

16 days ago

Thank you for your lovely review, we are so pleased to hear that Callum and Zak were able to assist you with your booking. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Brian De-Mullet

Ověřeno Feefo

GBR

18 days ago

Co říká Brian De-Mullet o ROL Cruise:

Very professional and knowledgeable

Megan Hammond

ROL Cruise

16 days ago

Thank you for your review, we are so pleased to hear that you find our agents professional and knowledgeable. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

19 days ago

3 guys from mansefield

Phone answered promptly .. Ollie was friendly and well informed . Dealt with query and secured a booking

Megan Hammond

ROL Cruise

16 days ago

Thank you for your review, we are so pleased to hear that you found Ollie friendly and informative. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

David Hodges

Ověřeno Feefo

GBR

19 days ago

Co říká David Hodges o ROL Cruise:

Helpful,Accurate ,Pleasant

The personnel are always pleasant and Helpfull together with accurate information. The perks are also worth having.

Megan Hammond

ROL Cruise

19 days ago

Thank you for your review, we are thrilled to hear that the agent was pleasant and helpful. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Neobdržel/a jste pozvánku k recenzi?

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti ROL Cruise

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?