Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

ROL Cruise Recenze | Hodnocení zákaznického servisu pro {{merchantUrl}} | Feefo

Zobrazení všech 25,553 recenzí

Sandra Yates

Ověřeno Feefo

GBR

3 months ago

Co říká Sandra Yates o ROL Cruise:

It was very efficient ,with a good sense of humour everything we requested was answered altogether a pleasant ecperience

Megan Hammond

ROL Cruise

3 months ago

Thank you for your 5-star review, we hope you are looking forward to your holiday. We are pleased to hear that you find our agents very efficient. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

3 months ago

Fantastic service when we needed it most.

When our holiday flight was cancelled 2 hours before flying to Hanoi vis Dubai (after booking it a 14 months earlier) we were extremely disappointed and worried that we would lose our money or need...

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Megan Hammond

ROL Cruise

3 months ago

Thank you for your lovely review, we are so pleased that Stuart and Charlotte were able to assist with transferring your bookings. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Philip Goodwin

Ověřeno Feefo

GBR

3 months ago

Co říká Philip Goodwin o ROL Cruise:

Well looked after, and understood what we were looking for.

Megan Hammond

ROL Cruise

3 months ago

Thank you for your 5-star review, we hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

3 months ago

very helpful & friendly

Megan Hammond

ROL Cruise

3 months ago

Thank you for your review, we are pleased to hear that the agent was very helpful and friendly. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

3 months ago

Rserervation operative

Callum Brennan was excellent: courteous, knowledgeable and efficient

Megan Hammond

ROL Cruise

3 months ago

Thank you for your review, we are delighted to hear that you found excellent, courteous, knowledgeable and efficient. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Richard Williamson

Ověřeno Feefo

GBR

3 months ago

Co říká Richard Williamson o ROL Cruise:

As good as last time !

Very efficient and helpful. I have used ROL before and they were very good then as well. Richard

Megan Hammond

ROL Cruise

3 months ago

Thank you for your review, we are pleased to hear that you find our agents efficient and helpful. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

3 months ago

Friendly, knowledgeable and helpful

Megan Hammond

ROL Cruise

3 months ago

Thank you for your review, we are delighted to hear that the agent was friendly, knowledgeable and helpful. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

3 months ago

Staff are always helpful and informative.

Megan Hammond

ROL Cruise

3 months ago

Thank you for your review, we are pleased to hear that you find our agents helpful and informative. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

4 months ago

Would recommend great service

2nd cruise booked with ROL as the first booking went very smoothly. Very helpful pleasant booking agents and customer service staff, most importantly they always answered the phone and explained all...

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Megan Hammond

ROL Cruise

3 months ago

Thank you for your 5-star review, we hope you are looking forward to your holiday. We are delighted that you would recommend us and that you find our agents very helpful. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Derek Nobbs

Ověřeno Feefo

GBR

4 months ago

Co říká Derek Nobbs o ROL Cruise:

Holiday Sorted

We wanted something different from what was on offer and Luke was able to sort out our requirements within what ROL was able to offer. It took a couple of times for him to consult with his support...

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Megan Hammond

ROL Cruise

4 months ago

Thank you for your review, we are so pleased to hear that Luke was able to assist you with your booking. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Neobdržel/a jste pozvánku k recenzi?

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti ROL Cruise

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?