Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

ROL Cruise Recenze | Hodnocení zákaznického servisu pro {{merchantUrl}} | Feefo

Zobrazení všech 25,553 recenzí

Rosalind Bell

Ověřeno Feefo

GBR

3 months ago

Co říká Rosalind Bell o ROL Cruise:

Completely reassured by the way I was dealt with.

All details covered and I felt completely reassured by the agent’s knowledge of the cruise and what was included, and by the way he dealt with any queries. Confirmation emails came quickly and with...

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Megan Hammond

ROL Cruise

3 months ago

Thank you for your lovely review. We are pleased to hear that you found the agent knowledgeable and he was able to answer any queries. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Robert Leishman

Ověřeno Feefo

3 months ago

Co říká Robert Leishman o ROL Cruise:

Very good info from knowledgeable woman

Megan Hammond

ROL Cruise

3 months ago

Thank you for your review, we are pleased to hear that you found the agent knowledgeable and they provided good service. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Anne Forge

Ověřeno Feefo

GBR

3 months ago

Co říká Anne Forge o ROL Cruise:

Excellent service

First time using ROL. Call was answered quickly. Darren was personable and very helpful with all my questions. He ensured that we secured the cabin we wanted for our 2027 cruise to Norway. I would...

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Megan Hammond

ROL Cruise

3 months ago

Thank you for your 5-star review, we hope you are looking forward to your next holiday. We are delighted that you would recommend us and that you found Darren very helpful. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

3 months ago

Excellent service as usual

The service was excellent

Megan Hammond

ROL Cruise

3 months ago

Thank you for your review, we are delighted to hear that the service was excellent. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Timothy Jayes

Ověřeno Feefo

GBR

3 months ago

Co říká Timothy Jayes o ROL Cruise:

My go to cruise agent

Quick friendly service, good knowledge of the cruise world. Also very helpful when you may need to cancel or change your cruise. Always my go to company.

Megan Hammond

ROL Cruise

3 months ago

Thank you for your review, we are pleased to hear that you find our agents friendly, knowledgeable and helpful. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Lynne Kimble

Ověřeno Feefo

GBR

3 months ago

Co říká Lynne Kimble o ROL Cruise:

excellent

Megan Hammond

ROL Cruise

3 months ago

Thank you for your review, we are pleased to hear that the service was excellent. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

3 months ago

Polite and efficient staff. Slwsys helpful.

Megan Hammond

ROL Cruise

3 months ago

Thank you for your review, we are pleased to hear that you find our agents polite, efficient and helpful. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Ian Macdonald

Ověřeno Feefo

GBR

3 months ago

Co říká Ian Macdonald o ROL Cruise:

speaking in person

Ellis was clear in explanation and answering questions. It is a significant factor for us to be able to talk directly to a person without having to wait a long time or going through numerous options...

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Megan Hammond

ROL Cruise

3 months ago

Thank you for your lovely review. We are so pleased to hear that Ellis was able to assist with your booking. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

3 months ago

Friendly service

Julia was very helpful in choosing the cabin that we wanted and making sure that we had all the benefits available.

Megan Hammond

ROL Cruise

3 months ago

Thank you for your review, we are delighted to hear that you found Julia very helpful. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Richard Rhodes

Ověřeno Feefo

GBR

3 months ago

Co říká Richard Rhodes o ROL Cruise:

ROL's great service

I've used ROL for a long time and have always received great service and a good price.

Megan Hammond

ROL Cruise

3 months ago

Thank you for your lovely review, we are so pleased that you book regularly with us. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Neobdržel/a jste pozvánku k recenzi?

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti ROL Cruise

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?