Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

ROL Cruise Recenze | Hodnocení zákaznického servisu pro {{merchantUrl}} | Feefo

Zobrazení všech 25,553 recenzí

Důvěryhodný zákazník

Ověřeno Feefo

3 months ago

Booking a holiday.

Julia was so patient and helpful made it a pleasure to book with ROL. She had to access several systems to obtain the information about the holiday we were interested in but answered all our queries...

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Megan Hammond

ROL Cruise

3 months ago

Thank you for your review, we are delighted to hear that you found Julia patient, helpful and professional. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

3 months ago

Efficient polite and to the point

Megan Hammond

ROL Cruise

3 months ago

Thank you for your review, we are pleased to hear that the agent was efficient and polite. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Stephen Walker

Ověřeno Feefo

3 months ago

Co říká Stephen Walker o ROL Cruise:

Excellent

Megan Hammond

ROL Cruise

3 months ago

Thank you for your review, we are so pleased to hear that the service was excellent. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

3 months ago

Nothing too much trouble. Friendly, courteous and helpful.

Megan Hammond

ROL Cruise

3 months ago

Thank you for your review, we are pleased to hear that you find our agents friendly, courteous and helpful. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Victoria Vince

Ověřeno Feefo

3 months ago

Co říká Victoria Vince o ROL Cruise:

SERVICE NOT YET RECEIVED SO UNSURE AS TO WHY I AM BEING ASKED TO REVIEW

I haven't received any service as yet. I had booked a cruise whilst on board HAL at the end of January and asked for this to be passed to ROL for booking. To date the booking has not yet been...

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Megan Hammond

ROL Cruise

3 months ago

Thank you for taking the time to leave your feedback, and I’m very sorry for the frustration this delay has caused. I wanted to reassure you that we have asked our admin team to send your booking confirmation as soon as possible. The reason for the delay is that were waiting on a corrected invoice from the cruise line, which has prevented us from finalising your booking on our system. I completely understand how disappointing this experience has been, especially given your loyalty and the number of cruises you have booked with us previously and I hope we can restore your confidence in us moving forward. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

3 months ago

Excellent Service

Jasmine was excellent in dealing with our booking for two couples, who were in different locations at the time of booking.

Megan Hammond

ROL Cruise

3 months ago

Thank you for your review, we are delighted to hear that Jasmine provided excellent service. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

3 months ago

Zac very helpful and knowledgeable

Zachary was very helpful and promoted to get information from cruise company. Made booking easy and explained all details

Megan Hammond

ROL Cruise

3 months ago

Thank you for your review, we are delighted to hear that you found Zac very helpful and knowledgeable. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

3 months ago

Prompt reply to email enquiry

Prompt reply to email enquiry and a cruise booked quickly..Georgia was very efficient

Megan Hammond

ROL Cruise

3 months ago

Thank you for your review, we are delighted to hear that you found Georgia very efficient. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Gerald McCartney

Ověřeno Feefo

GBR

3 months ago

Co říká Gerald McCartney o ROL Cruise:

Friendly professional service

I have booked cruises through ROL for several years and have always found that they offer an efficient professional service at a good price. The person I spoke to on this occasion was able to provide...

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Megan Hammond

ROL Cruise

3 months ago

Thank you for your amazing review, we are so pleased that you book regularly with us. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Lawrence Knox

Ověřeno Feefo

AFG

3 months ago

Co říká Lawrence Knox o ROL Cruise:

Happy days!

Good

Megan Hammond

ROL Cruise

3 months ago

Thank you for your 5-star review, we hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Neobdržel/a jste pozvánku k recenzi?

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti ROL Cruise

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?