Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Rointe UK Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/rointe | Feefo

SP

spendale

1 year ago

Datum nákupu: 15/01/2024

Co říká spendale o Rointe UK:

FIRST CLASS

Customer Service

Rointe UK

1 year ago

Thank you so much for your review! Please, if you have any question contact our technical support team at 0203 321 5929 or support@rointe.co.uk Have a nice day.

Recenze produktu

0

AD

Adrian

Cumbria

1 year ago

Datum nákupu: 02/12/2023

Co říká Adrian o Rointe UK:

Product good (so far), service not so

I'm impressed with the radiator. It is certainly substantial at 25 kg for the 1200 Watt version. I like the way it doesn't get over-hot like my old oil filled rad (not Rointe) did. Not so...

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Customer Service

Rointe UK

1 year ago

Thank you so much for your review! Our support team has contact you. If you have any more question please contact our technical support team at 0203 321 5929 or support@rointe.co.uk

AD

Adrian

1 year ago

Thanks for your reply. I have still received no reply to my Contact Form questions, although it has only been one month!

Customer Service

Rointe UK

1 year ago

Hello! The 08/01 our technical support team told as that they had contacted you. Unfortunately there is nothing that we can change about your request at the moment. Thank you!

Recenze produktu

Customer Service

Rointe UK

1 year ago

Thank you so much! You can change the temperature block from the different temperature modes. Or just set a specific temperature. In our website you can find a lot of information and videos of how to use your app and product. Please contact our technical support team at 0203 321 5929 or support@rointe.co.uk Thank you!

AD

Adrian

1 year ago

I have since found to there is a "Clean" button which allows deletion of the individual time blocks.

Customer Service

Rointe UK

1 year ago

Please contact our technical support team at 0203 321 5929 or support@rointe.co.uk if you have more questions. Thank you!

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ID

Ian Daish

1 year ago

Datum nákupu: 10/01/2024

Co říká Ian Daish o Rointe UK:

Yes, I would buy from them again!

Customer Service

Rointe UK

1 year ago

Thank you so much for your review! We hope you enjoy your product. Please, if you have any question contact our technical support team at 0203 321 5929 or support@rointe.co.uk Thank you!

Recenze produktu

0

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stevewilson

Peterborough

1 year ago

Datum nákupu: 14/11/2023

Co říká stevewilson o Rointe UK:

Stylish and effective heating.

I have had 3 excellent heaters installed. They keep my flat lovely and warm. However the towel-rail is impractical and does not work. It is programmed correctly but the heating never comes on. It...

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Customer Service

Rointe UK

1 year ago

Thank you so much for your review! Maybe your towel rail wasn't the correct size to heat your room up. If you have any question please contact our technical support team at 0203 321 5929 or support@rointe.co.uk Thank you!

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stevewilson

1 year ago

My bathroom is tiny BUT I do not leave the heating on 24/7. Your equipment is excellent.

Recenze produktu

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Důvěryhodný zákazník

1 year ago

Datum nákupu: 02/01/2024

The radiator was easy to install and use.

Customer Service

Rointe UK

1 year ago

Thank you so much for your review! We hope you enjoy your Rointe's product. Please if you have any question contact our technical support team at 0203 321 5929 or support@rointe.co.uk Have a nice day!

Recenze produktu

0

EA

eamonndorling

Whittlesey

1 year ago

Datum nákupu: 26/11/2023

Co říká eamonndorling o Rointe UK:

I am still in the process of fixing it to the wall, instruct. look OK

It would be easier if your serial numbers were fewer than the length of the UK alphabet - yes, 26 characters!

Customer Service

Rointe UK

1 year ago

Thank you so much for your review! We're sorry for any inconvenience caused but we have to use a large number to be able of identifying every single product if you have any problem or question. If you have any question please contact our technical support team at 0203 321 5929 or support@rointe.co.uk Thank you!

EA

eamonndorling

1 year ago

If you cannot use alpha numeric identification for the combination of product production (each number has 10 and each letter has 26 options which equates to millions of unique combinations - you need to engage some better graduates

Customer Service

Rointe UK

1 year ago

Hello Ean! Every number has an internal meaning. We manufacture products for several countries and it is our way to identificate every product. Thank you.

Recenze produktu

0

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kev2233

1 year ago

Datum nákupu: 10/09/2023

Co říká kev2233 o Rointe UK:

Yet to run the heater,but very happy with the item and the electrical company A S.North who supplied and fitted it.Hope to get a smaller one for the bedroom next.

Customer Service

Rointe UK

1 year ago

Thank you so much for your review! If you have any question please contact our technical support team at 0203 321 5929 or support@rointe.co.uk Thank you!

KE

kev2233

1 year ago

Have been running the first heater (15 element) in the living room and have also had a (9 element) one again supplied by A.S.North Electrical of Sittingbourne fitted in my bedroom.. Very happy with both heaters,I am running them using the manual setting I haven't tried the timed program facility yet. I only had a storage heater before which the biggest drawback was that some period of the day you don't have heat.These Rointe heaters are so much more convenient and efficient.

Customer Service

Rointe UK

1 year ago

Thank you so much! We really appreciate your review. We hope you enjoy your Rointe's products. If you have any question please contact our technical support team at 0203 321 5929 or support@rointe.co.uk Thank you!

Recenze produktu

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Důvěryhodný zákazník

1 year ago

Datum nákupu: 29/12/2023

comment

easy to control using touch screen, also with remote app. I like the function using one button and control all devices

Customer Service

Rointe UK

1 year ago

Thank you so mcuh for your review! We hope you enjoy your Belize Radiator. If you have any question, please contact us at 0203 321 5929 or support@rointe.co.uk. Thank you!

Recenze produktu

0

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chanemougam

1 year ago

Datum nákupu: 02/01/2024

Co říká chanemougam o Rointe UK:

Easy process for product registration

It was awesome and easy to get my new product registered. The entire process was user-friendly and seamless.

Customer Service

Rointe UK

1 year ago

Thank you so much for your review! We hope you enjoy your Kyros radiator. If you have any question, please contact our technical support team at 0203 321 5929 or support@rointe.co.uk Thank you!

Recenze produktu

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Důvěryhodný zákazník

1 year ago

Datum nákupu: 08/12/2023

Should have been simple but wasn't

The radiators are good but setting up the App and registering the product was a nightmare. Nothing was clear. The App wouldn't work and then wouldn't pair with the rad, and even the electrician was...

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Customer Service

Rointe UK

1 year ago

Thank you so much for your review! We'll take your opinion into account to design our processes. We're sorry for any inconvenience caused. In our website you will find a lot of information of how to pairing and set your product with the Rointe Connect App. If you have any question please contact our technical support team at 0203 321 5929 or support@rointe.co.uk Thank you!

Recenze produktu

Customer Service

Rointe UK

1 year ago

Thank you so much for your review! We'll take your opinion into account to design our processes. We're sorry for any inconvenience caused. In our website you will find a lot of information of how to pairing and set your product with the Rointe Connect App. If you have any question please contact our technical support team at 0203 321 5929 or support@rointe.co.uk Thank you!

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Recenze společnosti Rointe UK

Kyros electric radiator 5 Element 550W WhiteVíce recenzí pro tento výrobek (1,568)Prohlédnout si stránku výrobkuEarly days but we have several Rointe heaters so should not be aa problem

D Series electric WiFi towel rail 300W ChromeVíce recenzí pro tento výrobek (41)Prohlédnout si stránku výrobkuWe have had problems with this product, but each time Rointe have replaced it without quibbling.

Kyros electric towel rail 300W WhiteVíce recenzí pro tento výrobek (61)Prohlédnout si stránku výrobkuIt does not work. It only comes on if manually operated. The programming works fine as to timing but does not send power to the rails. It is also too small for anything but a hand-towel.

D Series electric WiFi towel rail 450W WhiteVíce recenzí pro tento výrobek (41)Prohlédnout si stránku výrobkuLooks good and feels good quality. Easy to install

Kyros electric towel rail 1000W WhiteVíce recenzí pro tento výrobek (61)Prohlédnout si stránku výrobkuThe quality of the towel Rail, I will know more after installation is complete.

Kyros electric radiator 15 Element 1600W WhiteVíce recenzí pro tento výrobek (1,568)Prohlédnout si stránku výrobkuVery happy but having nor had a chance to fully run the heater yet I cannot give five stars

Belize electric WiFi radiator 9 Element 990W WhiteVíce recenzí pro tento výrobek (51)Prohlédnout si stránku výrobkugood to control, user friendly

Kyros electric radiator 11 Element 1210W WhiteVíce recenzí pro tento výrobek (1,568)Prohlédnout si stránku výrobkuIt is a product worth the money spent.

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?