Recenze společnosti Ricoh eShop - UK

Hi there Carole, Thank you for providing us with your feedback. We are always glad to receive quality feedback that helps us to improve the Ricoh eShop site and develop to ensure a great procurement journey for you, and all of our customers. I have tried to contact you to explain a couple of features we have to make your procurement journey that much smoother so please do give the team a call on 01604 432250 and a member of the eShop team would be happy to showcase what we can do for you. One of our great USPs for the Ricoh eShop is the people who sit behind it ensuring that our customers have everything they need to procure efficiently. So do reach out to us on Live Chat whilst you're searching and we can help you in less than 2 minutes. I'm really pleased to let you know that the Ricoh eShop is constantly updating, lead by customer feedback. We are hoping, in the near future, that you will see a significant improvement to the Search Functions. Thank you again for your feedback Carole and the team look forward to connecting with you to support you with this. Do you follow us on LinkedIn? It's a great place to hear about our Ricoh eShop news and promotions!

Hi there Lisa, It is wonderful to hear about your fantastic experience with the team and your Account Managers. Thank you for taking time out of your day to give such a positive 5-star review of the Ricoh eShop! Not only is your access to the Ricoh eShop completely free but you also get additional benefits like the support from the Ricoh eShop team, should you need any help placing your orders, have any queries or would simply like to talk to a human being. In addition to this, your account managers are the product experts and are on hand to support you with ensuring you have everything you need to procure effectively – saving you time and money in the process. We can see that you have returned to the Ricoh eShop time and time again for your procurement needs and we appreciate your custom with us and we are very happy to see that you enjoy your experience in the platform. Do you follow us on LinkedIn? If you haven’t connected with us yet, do make sure you do so as we post lots about the Ricoh eShop, new products and services alongside information about how we work to bring procurement success to our customers. Thank you again Lisa for such a brilliant review – we look forward to continuing to work with you in the near future.

Hi there Graham, Thank you for leaving such a positive review of your Ricoh eShop experience. Not only is access to the Ricoh eShop free and in line with your Ricoh account, but you are supported by your account managers (some of which you have mentioned in your review) to ensure that you have everything you need to procure successfully via the Ricoh eShop. Your account managers and the Ricoh eShop team work closely to ensure your procurement needs are met and we can be contacted between the hours of 7.30am and 5.00pm via phone, email or our lovely LiveChat service. Thank you for your recent order online and we look forward to seeing you in the Ricoh eShop again! Do you follow us on LinkedIn? If not, please connect with us and learn more about our news and promotions.

Hi there Daidi, Thank you so much for taking the time to leave the Ricoh eShop a great review on the service you received. The Ricoh eShop team understand the importance of good communication and know how important it is to speak to someone when you need additional information or have a query! For this reason, we ensure that you can contact us using one of 3 methods. -Email us at eshop.customerservices@ricoh.co.uk -Call the team on 01604 432250 -Connect directly with the team on Live Chat (no robots or FAQs!) We are so happy to see that had such a great initial experience with the Ricoh eShop team and found it to be streamlined and professional – just like our platform! If you need any support with your procurement needs, please do not hesitate to let us know. Alternatively, you can book a Ricoh eShop demonstration using our handy booking form. If you don’t already, connect with us on LinkedIn to be kept up-to-date with all our recent news and promotions. Thank you for your custom Daidi and we hope to see you in the Ricoh eShop very soon.

Good morning Linda, Receiving a 5-star review first thing on a Monday is such a great start to the week ahead - thank you for taking the time to rate the Ricoh eShop and for highlighting the prompt service you have experienced. The team who manage the Ricoh eShop are dedicated to providing a high-quality service and experience for all of our customers. This is one of the reasons why we ensure that it is as easy as possible to contact the team during any stage of procurement, even if you just want to find out more about how the Ricoh eShop can ease procurment pain-points. You can use our handy Live Chat service (run by humans and not bots), you can call us or email us and the team will be on hand to help. If you don't yet follow us on LinkedIn, please do as it keeps you up to date with our newest offers/promotions as well as providing you with an insight into the Ricoh eShop team and Ricoh UK. Simply click here to follow and connect with us! Thank you again for your review and your custom Linda. We look forward to seeing you in the Ricoh eShop again!

Hi there Carl, We appreciate that you've taken the time to submit a great 4-star review of the Ricoh eShop. Thank you for your custom and for placing your order via our easy-to-use platform! The Ricoh eShop has been designed to make your procurement journey as efficient as possible. We know that businesses and organisations can be time-poor and using a speedy procurement platform can be the difference between a good procurement experience and a poor one! We are constantly developing our platform too - listening to customer feedback and ensuring that the Ricoh eShop is the best it can be. Thank you for your positive feedback in this area. Are you aware that we have many features that can help to make your procurement experience even more efficient and more secure? Features such as Approval Hierarchy, Automated Reporting and different User Roles within the account to provide each user with secure access and those of your users who wish to have a higher level view of all orders placed in the eShop can do just that! If you have any questions about how the Ricoh eShop can help to further support your business, please get in touch. You can also follow us on LinkedIn to have knowledge of all of the new features and products. Simply follow the link here and connect with us!

Hi there Christopher, Thank you so much for taking the time to leave your great 4-star review of the Ricoh eShop. It is fantastic to see that your order arrived as expected and within the SLA set out. If you ever need to find out more about your ETA or you would like more information on the delivery, do not hesitate to reach out to the eShop team via phone, email or Live Chat. Our brilliant Live Chat service is operated by the team...you will not be met by a robot or an automated FAQ when you need an answer to your query. The Ricoh eShop was designed, and is constantly improving, to ensure the procurement process for your business is as sleek as possible. We understand the need to save time and money - the checkout process can be completed in less than 2 minutes and it sounds like you have experience just that! With only 4 stages, and a handy tool to export PDF quotes, the ordering process is very straight forward. Thank you for your custom with the Ricoh eShop and thank you again for taking the time to leave such a lovely review. Be sure to follow us on LinkedIn to keep up-to-date with all of our news and promotions!

Hi there! Thank you very much for taking the time to leave us such a brilliant 5-star review! We are very happy to see that you strongly recommend the Ricoh eShop - we work hard to ensure all of our customers receive a high quality customer service to ensure they are able to procure what they need for their business using streamlined processes and good communication. Our platform enables quick browsing and an effortless checkout process making your ordering practices as quick as possible. If you need any help or would like a discussion about how the Ricoh eShop can support your procurement practices even more, please do not hesitate to let the team know. We are available every working day from 7.30am to 5pm via phone, email or Live Chat (Our Live Chat is run by the eShop team - you will not be met with a robot or an FAQ when you have an important question!) Thank you for your custom with the Ricoh eShop and thank you again for taking the time to leave such positive feedback.

Hi there Caroline! Thank you for taking the time to leave us a fantastic 5-star review! We are pleased to hear that you are happy with your first experience of the Ricoh eShop. As you are a new customer, I thought I would outline some of the key benefits to using the Ricoh eShop. The Ricoh eShop: - helps you to streamline your business procurement - is available 24/7 and at the touch of a button - gives you access to the Ricoh eShop team and your account managers should you need any support with your procurement - gives you access to demonstrations of best practice are available should you need one at any time. The team are also available to support over the phone, email or Live Chat if you need support placing an order - has a catalogue of over 200,000 products making the Ricoh eShop your one-stop-shop for any procurement need - has great accountability features and features that help you to keep your business spending under control ...plus many more features. If you would like a conversation with the team to discuss these, please let me know. Thank you again for leaving your review and for your custom with the Ricoh eShop.

Hi there Jacqui! Thank you for taking the time to leave your great 5 star review! With your free Ricoh eShop access, you not only get the support of the eShop team available via phone, email and our brilliant Live Chat service - but you also are supported by a team of account managers who are on hand to provide product knowledge and support with your queries! Bhavin is a great asset to Ricoh, alongside his colleagues in Media and Supplies! Their product knowledge is fantastic and, as one of your account managers, they are always on hand to support you with your queries or to help with your procurement should you need to find a product! The whole team at Ricoh aim to provide a 5 star service and it is excellent to see that you have experienced this with the support of Bhavin. Thank you for your custom and for taking the time to leave a review. If you don't follow us on LinkedIn already, make sure you do as we have a Prize Draw running from now until the 12th July!